Coordinator, Student Support Services

The College of the Florida Keys•5901 College Road Key West, FL

1d•Onsite

About The Position

The Student Support Coordinator coordinates the organization, operation, and delivery of support services to the College’s students. This position provides personal, educational, and career advising to students. Provides operational support for programs administered through Student Success Services, including, but not limited to, the Office of Student Success Services, the Office of Student Accessibility Services, Transition Programs (Project ACCESS), Game Changer Scholar Programs, and early alert management. Work is performed under the administrative direction of the Executive Director, Student Success Services.

Requirements

Ability to manage projects with specified goals, objectives, and timelines.
Strong customer service skills.
Understanding of, and commitment to, Equal Access/Equal Opportunity.
Ability to maintain effective working relationships with other employees and the public.
Ability to communicate effectively, both verbally and in writing.
Ability to multitask and organize effectively.
Knowledge of the College’s mission, policies, procedures, and services.
Ability to stay current in program area.
Strong student orientation and ability to work with a diverse student population.
Proficient in the use of technology.
One (1) year of administrative work is required.

Nice To Haves

Bachelor's degree from a regionally accredited institution, preferred.
Two (2) years of advising experience with at-risk students is preferred.

Responsibilities

Greet walk-in visitors and respond to walk-in requests for information from prospective students, currently enrolled students, faculty, staff members, and the public, while maintaining the highest level of integrity, professionalism, and customer service support.
Provide informational materials to college visitors and students, including appropriate contact information.
Answer telephone calls from the College’s direct telephone line.
Answer questions, provide requested information verbally or by mail, take and forward messages, and/or forward calls to appropriate staff.
Facilitate communication between students, faculty, staff, and administrators regarding student success programs.
Keep current on the College's academic programs, support services, and admissions/enrollment policies, including available resources.
Provide assistance with early alerts and Canvas grade outreach each semester to support retention efforts.
Make outbound calls to current students regarding academic success initiatives.
Assist with the recruitment, application process, enrollment, and retention of students in the Project ACCESS program.
Manage the schedules of the students enrolled in the Project ACCESS program.
Monitor success in coursework and conduct daily check-ins with students, as needed.
Coordinate meeting schedules for Student Success Services, as needed.
Schedule student advising appointments.
Work collaboratively with the Manager, Transition Program to ensure constant coverage of the front desk; manage the coverage calendar.
Assist in the monitoring of CRM Advise and Recruit in relation to Student Success Services programs.
Assist in the management of internship tracking and help students in completing appropriate forms when needed.
Prepare and process internal forms, including requisitions and purchase orders.
Participate in staff and committee work.
Attend trainings, events, meetings, and conferences, as required.
Participate constructively with community agencies and groups, as appropriate.
Assist in all College recruitment and retention efforts, as appropriate.
Required to attend Graduation/Commencement ceremonies.
Other related duties as assigned.