Student Services Coordinator

NTT Training•Atlanta, GA

2d•Onsite

About The Position

The Student Services Coordinator is the campus manager for all student academic records and is responsible for ensuring the success of our students by graduating and achieving their employment goals. The SSC follows standard University policies and procedures to ensure the accuracy and integrity of student records and is responsible for receiving, imaging and/or entering student records information. We pride ourselves on our students’ outcomes and you will play an integral role in their journey at ECPI University.

Requirements

2-3 years of related experience
Any equivalent combination of education, experience, and/or training
Ability to create new relationships and build trust with your students
Well-developed oral, written, telephone, and digital communication skills
Able to keep multiple tasks organized in a fast paced work environment
Ability to analyze, review, and comprehend data
Desire to help others achieve their goals
Excellent customer service skills
Technical skills and experience with Microsoft Office and a database management software

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Ensure that all official student records are received and imaged, to include: official Proof of Graduation (POG), postsecondary transcripts, and official University documents as required per University policy
Use appropriate documentation consistently for all student record changes and ensure the records are complete, accurate, and processed within the required timeframes
Provide official and unofficial student transcripts within the established timelines as requested by the student.
Ensure data integrity within the University's Anthology student data management system
Conduct audits of the student database to ensure the accuracy of the student record. The Student Records Coordinator is responsible for ensuring the validity of student graduation dates, final grades, and student status changes
Uphold student educational privacy as stated in the Family Educational Rights and Privacy Act (FERPA) and University policy. Responsible for ensuring all student education record requests adhere to these policies.
Manage the campus transfer credit process. Responsible for receiving official post-secondary transcripts, routing to the Transfer Evaluation Center, and communicating the results to the student and staff in a timely manner
Review official Proof of Graduation documents to ensure that University admissions requirements are met.
Generate key reports and provide data analysis to Campus Administration, assist in local academic planning, enrollment management, scheduling, and other areas as needed
Monitor students’ academic progress and ensure all required documentation is collected and uploaded in the student record. Organize and disseminate this information to campus Academic Officials to assist in the student advising process
Work with local academic leadership to ensure students have met their program graduation requirements and, according to established graduation eligibility, ensure all graduates are processed expeditiously
Create an ongoing trusted relationship with students
Actively initiate and continue ongoing guidance to students who are at risk of dropping due to academic or personal issues
Proactively outreach and reflexively intervene with students using a variety of resources and communication tools
Track student persistence and progression
Consult with students who have expressed an interest in withdrawing or have withdrawn
Document student interactions while upholding compliance with all policies and procedures