Student Services Coordinator

Umpqua Community College•Roseburg, OR

1d•Onsite

About The Position

Umpqua Community College is seeking a Student Services Coordinator for the Woolley Center and Adult Basic Skills program. This role serves as the primary point of contact for students, assisting them with inquiries about enrollment, classes, schedules, GED testing, college programs, and future steps. Responsibilities include creating student records, coordinating GED testing, greeting visitors, problem-solving, and connecting students with resources. The position requires someone who enjoys working with people, is detail-oriented, and can manage tasks at a busy front desk, with student records, technology, and program support.

Requirements

Bachelor's degree in education, communications, or another related field; or associate’s degree and equivalent experience
Excellent oral and written communication skills
Ability to manage multiple priorities and meet deadlines
Excellent computer skills (MS Word, Excel, email, Internet, etc.)
Familiarity with spreadsheets, databases, and Microsoft 365 applications
Possess good organizational and data management skills
Self-directed and work independently
Able to communicate effectively with UCC and WCJC staff through written and oral communication
Able to work with alternative education students from diverse backgrounds

Nice To Haves

Two years of office management or similar experience

Responsibilities

Create student records in the Banner Student Information System, ensure contact information and details are current and correct, and assign students Banner ID numbers.
Establish student files and keep files confidential, updated, and organized.
Process student enrollment.
Collect and report attendance.
Create, post, and maintain class and instructor schedules.
Post notices and communicate when classes are cancelled.
Respond to student requests for approval signatures, passes, information regarding schedules and procedures, password resets, and program information.
Submit IT, Facilities, and photocopier support requests.
Maintain the copier supplies including toner and paper.
Maintain Pearson Test Administrator certification.
Register students for all GED testing.
Admit students and monitor GED testing.
Submit case reports during irregular operations or closures.
Assist students and instructors in scheduling GED testing at the UCC Testing Center.
Serve as the primary point of contact for the Woolley Center, greeting visitors and responding to inquiries in person, by phone, and by email.
Provide accurate information regarding programs, classes, schedules, services, and events.
Connect students with appropriate internal and community resources.
Assist in the hiring and ongoing support of faculty and staff in the program.
Attend staff meetings and trainings at the Woolley Center and UCC campus.
Assist in coordination of the ABS program and work closely with other staff to accomplish program goals and objectives.
Perform other duties as assigned by the Director.