Student Services Coordinator I
About The Position
The Student Services Coordinator reports to the Associate Director of Operations in Student Financial Support. This position is responsible in assisting with Title IV federal student aid operations. All team members strive to possess the following characteristics: Friendly disposition and enjoys working with students. Detail oriented, accurate, and self-motivated. Organized and able to work in a fast-paced office as a community-minded team member. The Student Services Coordinator will be part of Operations Team and will work collaboratively with all office staff, including campus partners across the USU system.
Requirements
- Four years of experience; or an associate degree plus two years of experience; or a bachelor’s degree is required
- Knowledge, skillset, or potential related to the specific duties & responsibilities of the position.
- Do you love working with people and computers?
- Do you love reports and problem solving?
- Do you want to improve your communication skills?
Nice To Haves
- Experience in Higher Education
- Utah State University Experience
- Experience with state financial aid compliance audits, budget management, or financial aid reporting.
- Familiarity with any of the following systems: Office 365, Banner, CampusLogic (StudentForms, CampusCommunicator, ScholarshipUniverse) or ServiceNow
- Familiarity with USU policies and procedures.
- Familiarity with Federal and/or State aid regulations.
Responsibilities
- Research federal financial aid regulations and program requirements using available software platforms, databases, and institutional resources to build and maintain working expertise
- Monitor and process assigned compliance reports through university and federal software systems; analyze findings, identify patterns, and recommend improvements to procedures and workflows
- Develop and maintain procedure documentation that reflects current software capabilities, system workflows, and institutional knowledge — with the expectation that documentation evolves as tools and processes improve
- Recommend changes and improvements to office communications
- Assist students with discretion, honesty, and sensitivity
Benefits
- excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
