Student Services Advisor

Herzing Brand•Madison, WI

5d•Onsite

About The Position

The Student Services Advisor role at Herzing University is responsible for providing comprehensive support to students, addressing academic and personal challenges, and guiding them towards success. This position involves advising on academic issues, course selection, and connecting students with appropriate resources. The advisor will also manage student scheduling, coordinate student events, and conduct new student orientations. Herzing University is committed to fostering a diverse, inclusive, and respectful environment.

Requirements

Bachelor’s Degree required.
Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively.
Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success.
Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.
Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.
Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Higher education, counseling or related field is preferred.
Master's degree preferred.
1-3 years of relevant student support experience preferred.

Responsibilities

Advise students on academic issues, including program and course offerings.
Provide guidance on options and pros/cons for students facing out-of-classroom issues impacting academic success.
Answer student questions and resolve basic issues related to bookstore validation and eBook use.
Complete and maintain student scheduling and course revisions per University standards.
Provide guidance to students on scheduling changes and process those changes in the system, understanding registration processes and program prerequisites.
Collaborate with faculty, staff, and administration to assist students with personal or academic concerns and find appropriate solutions.
Organize and coordinate student-focused events each semester.
Communicate with students regarding semester/term start preparation.
Conduct welcome calls to new incoming students to discuss schedules and potential obstacles, providing resources and/or solutions.
Enter updates into University platforms on all student engagement and communication.
Prepare materials for and conduct new student orientations on accessing and navigating University platforms and bookstore validation.
Inform students of resources and contact information for the Tutoring and Writing Center and Library.
Communicate and negotiate with inter- and intra-department personnel to resolve student issues.
Take on additional administrative duties as needed to support the campus.