Student Services Advisor

Herzing Brand•Irving, TX

1d•Hybrid

About The Position

Herzing University is seeking a Student Services Advisor to provide comprehensive support to students. This role involves advising on academic matters, addressing out-of-classroom issues impacting success, and guiding students through decision-making processes. The advisor will also handle student inquiries related to bookstore validation and eBook use, manage student scheduling and course revisions, and collaborate with faculty and staff to find solutions for student concerns. Additionally, the position requires organizing student-focused events, communicating with students about term preparations and welcome calls, updating student engagement records, conducting new student orientations, and informing students about available resources. The role may also involve additional administrative duties and some travel for conferences, training, and campus support.

Requirements

Bachelor’s Degree required.
At least one year of advising, counseling, or related experience.
Proven experience providing exceptional customer service in an education or service-oriented environment.
Addressing student inquiries and needs effectively.
Proficiency in advising, course selection, and academic planning.
Ability to provide guidance on resources for student success.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.
Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

Master's degree in higher education, counseling or related field is preferred.
3-5 years of experience is preferred.

Responsibilities

Advise students on academic issues, including program and course offerings.
Address out-of-classroom issues impacting academic success and discuss options.
Provide guidance to assist students with decision-making.
Answer student questions and resolve basic issues related to bookstore validation and eBook use.
Complete and maintain student scheduling and course revisions per University standards.
Provide guidance to students on scheduling changes and process those changes in the system.
Collaborate with faculty/staff/administration to assist students experiencing personal or academic concerns.
Organize and coordinate student-focused events each semester.
Communicate to students regarding semester/term start preparation.
Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles.
Enter updates into University platforms on all engagement and communication with students.
Prepare materials for and conduct new student orientations.
Inform students of resources and contact information for the Tutoring and Writing Center and Library.
Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
Take on additional administration duties as needed to support the campus.
Travel for conferences, training, and to support the Clarksville campus.