Student Service Advisor - EMBA (29848)

OTTAWA UNIVERSITY•Overland Park, KS

8d•Hybrid

About The Position

Ottawa University, established in 1865, is a private liberal arts university seeking a Student Service Advisor for its Executive MBA program. This role is primarily responsible for the academic and financial advisement of students, utilizing effective enrollment management, financial options, and counseling techniques. The advisor will serve as the primary contact between the student and the University, embodying Ottawa University’s student-centric philosophy through excellent customer service, particularly via electronic communication.

Requirements

Master’s degree in Adult Education, Counseling, Student Services or a related field required.
Three years minimum experience in financial advising, academic counseling or sales position, preferably in a college environment.
Customer Service oriented with strong verbal communication skills
Highly effective interpersonal and life coaching skills
Ability to facilitate the resolution of problems
Must possess the skills to self-initiate and manage a diverse set of activities/duties
Accuracy, organization, and attention to detail
Ability to work effectively under stressful time sensitive deadlines
Proficiency with a PC including, word, excel and student database systems
Ability to work independently, make sound decisions
Sensitive to cultural differences, and aware of the needs of adult learners
Must be able to travel to other sites as needed.

Nice To Haves

Travel Percentage: Yes - Driving MVR Required

Responsibilities

Advises and supports students to create (or update) and maintain a current Graduation Plan.
Tracks the student’s progress and maintains regular contact encouraging consecutive term enrollment and continued academic progress.
Tracks the student’s attendance and progress and maintains regular contact with University staff to support compliance with SEVIS requirements (if/when applicable).
Counsels students effectively regarding financial plans and payment due date requirements.
Serves as an expert on the University’s financial policies, procedures, and processing system.
Assures the timely processing of payment reporting.
Effectively coordinates proper communications to both new and returning students regarding onboarding, EMBA weekend preparations, payment deadlines, graduation requirements, and policy updates.
Facilitates New Student Orientation in conjunction with the International Programs Office team during each EMBA weekend.
Acts as a liaison between departments and coordinates materials for all campus locations hosting EMBA weekend sessions to help ensure an effective learning environment for students while onsite.
Advises the student related to concerns, questions, and problems as they arise and provides a connection for the learner with appropriate university services.
Serves as a coach and fosters a productive University support system for the student.
Serves as a central communicator with the student regarding updates and changes to university policies, procedures, and operational processes.
Meets with the student face-to-face or through virtual format, as needed, to update progress and assess needs for tutoring, mentoring, career counseling, internship, service learning, etc.
Connects students with appropriate faculty members for further mentoring as needed.
Convenes and is an advocate for the use of additional academic and professional resources for the student when appropriate.
Develops a strong understanding of international status requirements and effectively collaborates with the International Programs Office when needed.
Responsible for achieving measurable retention goals and objectives.
Model and encourage collaboration among University departments assuring effective communication and operations.
Understand the University’s policies and, procedures, and exercise good judgment accordingly.
Assure that University and student information is managed in a confidential and ethical manner in accordance with the University’s Code of Conduct and Ethics.
Provide leadership through conduct, attitude, and professionalism.
Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University.
Be mindful and supportive of the overall Mission of Ottawa University.
Exercise Inclusivity in your daily actions accruing alignment within expectations of the University’s Mission Statement and Statement of Inclusion, Openness, and Community.