Student Resource Hub Assistant

Connecticut State Community College•Farmington, CT

4d•Onsite

About The Position

The Student Resource Hub Assistant supports the CT State Tunxis Student Resource Hub, including its Clothing Closet, community relations, and, as needed, the Food Pantry. The primary function is to manage the Hub’s day-to-day operations. The position works under the direction of the Associate Dean of Student Development or designee and supports students in accessing basic-needs resources and campus and community services.

Requirements

Bachelor’s degree in human services or a closely related field.
Ability to work effectively with people from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
Excellent interpersonal, oral, and written communication skills.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.

Responsibilities

Communicate by email, phone, and in person; manage phone communications and appointments; and schedule and follow up with Hub visitors and students.
Conduct external community outreach and develop partnerships to bring resources to the center.
Manage clothing and related donations, inventory, the center’s visual appearance and accessibility, and scheduling of community agency visits.
Prepare detailed reports tracking donations, resource utilization, and community agency visits for visitors and students.
Work with the Food Pantry Assistant, volunteers, and student workers to keep the center clean and organized.
Support students in accessing food, housing, transportation, and other basic-needs resources.
Meet individually with students to assess needs, develop action plans, and connect them with relevant campus and community resources.
Participate in virtual trainings and meetings as needed.
Complete intake forms for new Hub users and provide high-quality customer service to visitors.
Collaborate with the Associate Dean of Student Development and student clubs on event planning and basic-needs projects.
Refer issues and inquiries to appropriate departments when necessary.
Conduct outreach to students and the campus community about the center and participate in campus-related activities.
Support Student Resource Hub initiatives as requested.