Student Relations Technician

LIFELONG LEARNING ADMINISTRATION CO•Long Beach, CA

11d•$20 - $30•Onsite

About The Position

ASSURANCE LEARNING ACADEMY is seeking a passionate Student Relations Technician to join their team. This role involves supporting students' growth and development by creating and maintaining student records, managing data input, handling correspondence, and interacting with students and families. The position is crucial for ensuring compliance with state educational mandates and Average Daily Attendance (ADA) tracking.

Requirements

High School Diploma or General Education required.
2 years of work experience in a fast-paced, clerical support position in a professional business setting.
Good attention to detail and ability to maintain accuracy of work.
Good record-keeping techniques demonstrating desirable planning and organizational skills.
Ability to prepare general, statistical, and special reports.
Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook).
Demonstrates excellent customer service skills, including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up.
Multi-tasking skills; ability to react and respond to changing circumstances and procedures.
Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner.
Ability to communicate effectively both orally and in writing.
Ability to work independently with minimal direction.

Nice To Haves

Bilingual in English/Spanish preferred.

Responsibilities

Create and maintain files related to student records, data input, reconciliation, correspondence, and public contact.
Communicate with students and/or parents regarding student information, progress, or concerns.
Perform complex and specialized activities related to student records and compliance issues (ADA, State educational mandates).
Schedule orientation for incoming students.
Comply with expulsion, ELL, special education, re-enrollment, and reinstatement enrollment protocols.
Ensure all required student enrollment paperwork is complete and correct.
Accurately input student information into SIS (immunizations, enrollment dates, school track, supervising teacher).
Properly issue and track student work permits.
Provide quality customer service.
Answer all incoming telephone calls and handle them appropriately.
File documents in student folders.
Track and record ADA and work samples for accuracy.
Audit student work samples and all documents requiring mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.).
Check report cards for completeness and accuracy before submitting to the registrar.
File student homework.
Conduct orientations for new students.
Assist teachers with problem-solving issues related to compliance and PLS.
Create and maintain compliance and ADA checklists.
Verify and confirm ADA in the SIS system with form and tracking number.
Submit compliance error reports to management.
Adhere to attendance policies.
Perform administrative duties, responsibilities, and activities as assigned.