Student Records Specialist II

Kentucky Community and Technical College System • Ashland, KY

1d • Onsite

About The Position

Ashland Community & Technical College is hiring a Student Records Specialist II in the Student Services department. The role supports admissions and student records operations, provides customer service at the Welcome Center, and helps students with applications and schedule changes. The position is on-site at the Ashland CTC College Drive campus and has a 12-month contract term with standard hours of 37.5 per week. The monthly salary range is $3,162.

Requirements

• Associate’s degree or equivalent experience.
• At least two years of related experience.
• Excellent customer service skills.
• Demonstrated experience with Microsoft Office products.

Responsibilities

• Complete paper and electronic admissions and records requests.
• Manage and maintain data for selective admission programs.
• Assist with customer service at the Welcome Center front desk.
• Respond to email inquiries daily.
• Process student schedule adjustments and cancellations resulting from administrative requests, including no-shows and non-payment.
• Assist with completing and processing admissions applications.
• Use Trello software to track admissions applicants.
• Perform other duties as assigned.

Benefits

• Exceptional health, vision, and dental coverage for employees and their families.
• Tuition reimbursement or waiver for the employee, spouse, and dependents.
• 403(b) retirement plan with a 10% employer match when the employee contributes 5%.
• Vacation and sick time.
• Work-life balance.
• 9.5 paid holidays.
• Two weeks of institutional closing pay during the last two weeks of December for qualifying positions.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree