Student Records Coordinator

Roanoke College•Salem, VA

2d•Onsite

About The Position

The Student Records Coordinator serves as the point of first contact for the registrar’s office, answering general inquiries from students, faculty, visitors, parents, and referring more specific inquiries to appropriate persons. This position provides administrative support in processing various documents, channeling the flow of information to students, faculty and staff, using Colleague and Entrinsik Informer to complete research and to create letters, lists and other reports, and opening and distributing mail.

Requirements

Associate’s degree
At least 3 years in a related position with experience in higher education preferred.
Able to handle large call volume and face-to-face inquiries in a friendly and professional manner.
Strong interpersonal, communication, and organizational skills required
Proficient in MS Office products, with an ability to learn College specific software

Responsibilities

Provides effective customer service by having a thorough understanding of applicable academic regulations, rules, laws, policies, and procedures related to registrar functions and applying that knowledge to assisting students, faculty, staff, and alumni.
Answers phone and in-person inquiries and assists students, faculty, parents and staff.
Monitors Registrar’s e-mail account; forwards e-mail to appropriate staff member for response; answers e-mail pertaining to duties of this position.
Maintains the integrity of academic records by understanding the information contained in various databases, changing, correcting, or modifying that information accurately and in compliance with academic regulations, correctly interpreting that information and explaining it to students, staff, and faculty, as needed, and reviewing reports to identify errors.
Input and update data: program declarations, advisor information
Input and update data collected from student information form including student and parent/guardian addresses, phone numbers, email addresses, emergency contact information
Serves on the Data Standards Group
Facilitates the enrollment process by providing information about changes of schedules, withdrawals, refunds, grading policies and procedures, deadlines, cancellation and rebuilding of schedules, grade appeals, transfer evaluations, encumbrances, academic advisement, prerequisites, drops, deleted sections, permissions, overloads, special courses, etc.
Prepares enrollment and graduation verifications; monitors and resolves exceptions on Clearinghouse verifications.
Transmits Clearinghouse reports for enrollment and degree verification several times each term; serves as liaison to IT for Clearinghouse reporting.
Oversees the review, with the assistance of student office assistants, of all new student files for content accuracy.
Monitors access to student files on OnBase and oversees the electronic filing of materials into student folders
Supports registrar processing transcript requests, filing and purging of records, processing incoming and outgoing mail, and other clerical tasks.
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Contributes to the overall success of the department by performing all other duties as required.