Student Loans Specialist

Mercer University•Macon, GA

12h•Onsite

About The Position

The Student Loans Specialist works in Mercer University's Student Loans Office under direct supervision. The role maintains accounts for Federal Loan Programs—including Perkins, LDS, HPSL, PCL, Nursing, and NFLP—as well as institutional loan programs and outstanding tuition account receivables for the P–Z portion of the alphabet. Account responsibilities include exit paperwork, loan benefits, and revenue collection through payment in full. The specialist follows federal and institutional guidelines for processing loan benefits and collecting revenue, collaborates with the Bursar’s Office and Financial Aid to ensure appropriate account holds and open communication with students, and serves as the first contact for incoming calls by answering the main telephone line.

Requirements

Two years of college coursework and one year of prior experience that includes accounting, bookkeeping, or cash management and customer service; an equivalent combination of education and experience may be considered in lieu of education.
Excellent customer service skills.
Proficiency in Microsoft Word and Excel.
Understanding of the Fair Credit Act and federal regulations for loan programs.

Nice To Haves

Some college coursework in business, accounting, or another finance area is highly desirable.

Responsibilities

Maintain accounts for Federal Loan Programs (Perkins, LDS, HPSL, PCL, Nursing, and NFLP), institutional loan programs, and outstanding tuition account receivables for the P–Z portion of the alphabet.
Process exit paperwork and loan benefits, and collect revenue until paid in full.
Follow federal and institutional guidelines for processing benefits and collecting revenue on loan funds.
Work with the Bursar’s Office and Financial Aid to ensure appropriate holds are placed on accounts and communication with students remains open.
Answer the main telephone line as the first contact for incoming calls.