Student Loans Specialist

Mercer University•Macon, GA

1d•Onsite

About The Position

The Student Loans Office is searching for a Student Loans Specialist. Under direct supervision, the primary responsibilities include the account maintenance of Federal Loan Programs (Perkins, LDS, HPSL, PCL, Nursing, and NFLP), Institutional Loan programs, and outstanding tuition account receivables. This involves managing exit paperwork, loan benefits, and revenue collection until paid in full for a portion of the alphabet (P-Z). The role requires understanding and following federal and institutional guidelines for processing benefits and collection revenue on all loan funds for the specified alphabet portion. Collaboration with the Bursar’s Office and Financial Aid is essential to ensure proper holds are placed on accounts and to maintain open communication with students. The position also serves as the first point of contact for incoming calls on the main telephone line.

Requirements

Two years of college coursework and one year of prior experience which must include accounting/bookkeeping/cash management and customer service are required.
In lieu of education, an equivalent combination of education and experience will be considered.
Proficient in Microsoft Word and Excel.
Must have an understanding of the Fair Credit Act and of federal regulations for loan programs.
Customer Friendly Attitude
Telephone Etiquette/Willingness to Help
Understanding of the Fair Credit Act
Understanding of Federal Regulations for Loan Programs such as Perkins and NSLDS

Nice To Haves

Some college coursework in business, accounting, or another finance area is highly desirable.

Responsibilities

Account maintenance of Federal Loan Programs (Perkins, LDS, HPSL, PCL, Nursing, and NFLP), Institutional Loan programs and outstanding tuition account receivables which includes exit paperwork, loan benefits, and revenue collection until paid in full for portion of the alphabet P-Z.
Understanding and following federal and institutional guidelines for processing benefits and collection revenue on all loan funds for portion of the alphabet P-Z.
Working with the Bursar’s Office and Financial Aid to ensure proper holds are put on accounts and communication is open to the students.
Answer main telephone line as first contact for incoming calls.