Student - IT Support Assistant

Southern New Hampshire University•Manchester, NH

3d•Onsite

About The Position

Southern New Hampshire University (SNHU) is seeking students to join the IT Help Desk team in the Wolak Learning Commons. The IT Help Desk provides technology troubleshooting services to the entire SNHU campus community. This role is ideal for students who enjoy interacting with the public, working with technology, and have previous customer service experience. We welcome students from all majors for both work-study and non-work-study positions. Working at the IT Help Desk offers valuable real-world experience in customer service and technological skills, with many past student workers achieving successful careers post-graduation. The Wolak Learning Commons operates Monday through Thursday from 8 am to 6 pm, and Friday from 8 am to 4:30 pm. Student workers are required to work a minimum of 2 events.

Requirements

Current enrollment in classes as part of a SNHU degree program
Work study part of financial aid package
General computing knowledge
Availability for evening and weekend shifts

Nice To Haves

Students with work study may be prioritized
Strong interpersonal and communication skills
Experience in Customer Service
Experience in Microsoft Office, Windows, Mac OSX and iOS

Responsibilities

Be the primary point of contact for walk-up support
Academic Response Team (ART) classroom support
Assist students with connecting devices to SNHU WiFi
Assist students with printing through our Print Management system
Assist with basic troubleshooting of student, classroom, and lab devices
Assist ITS personnel on support calls
Maintain Penmen Print machines around campus
Document issues to be reported in our ticketing management system
Assist with the Audio/Visual/Presentation Technology at Live Events and Conferences on Campus
Assist with Classroom Recordings for Academic Purposes
Assist with Livestreams and Recordings of Live Events and Conferences
All other duties as assigned