Student IT Support Technician

University of Kansas • Lawrence, KS

7d • Onsite

About The Position

The Student IT Support Technician position is responsible for working as a part of a team to provide technical support for end users at the University of Kansas – Lawrence Campus. Qualified candidates must be able to work a minimum of 12 hours per week during the Monday through Friday, 8 AM to 5 PM schedule. This position requires a valid driver's license and the ability to lift up to 50 pounds with or without accommodation.

Requirements

• Can work a minimum of 12 hours per week.
• Experience using or managing Windows, Mac and/or Linux operating systems.
• Experience troubleshooting computer hardware and software issues.
• Experience working in a customer service centric environment.
• Excellent communication skills.
• Previous professional experience supporting/troubleshooting computer hardware and software.
• Must have a valid driver’s license.
• Must be able to lift up to 50 pounds with or without accommodation.
• During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours.
• For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester.
• Student Hourlies may be undergraduate or graduate students.

Nice To Haves

• Experience using or managing Dell computer hardware.
• Experience using or managing multi-function devices (print/fax/scan devices).
• Experience using a ticketing system (ServiceNow, Remedy, etc.).
• Experience using a configuration management solution (Microsoft System Center Configuration Manager).
• Experience supporting AV technology in a classroom or event environment.
• Knowledge of LAN / WAN principles and protocols.
• Experience creating technical documentation.
• Availability to work over academic, holiday, and summer breaks.
• Eligible for Federal Work Study.

Responsibilities

• Provide support to campus support staff when requested.
• Install, upgrade, image, and configure computer hardware and software.
• Troubleshoot hardware and software issues.
• Maintain accurate hardware inventory.
• Provide basic technical support via phone, email, chat, or in person.
• Create and update support tickets in ticket management system.
• Perform special projects and other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed