IT COE Support Student Assistant

Careers Listing•Fullerton, CA

6d•Onsite

About The Position

Under direct supervision, the Student Assistant assists the College of Education (COE) Staff and Faculty, Dean/Chair, Leads, and IT Staff with day-to-day operations. Some of these tasks include, but are not limited to: basic installation, deployment and troubleshooting of IT technology such as desktops/iPads/laptops/printers within offices, shared areas and computer labs. Triage College of Education Helpdesk Support Tickets and assigning to the appropriate team/group/person. In addition, the Student Assistant works with IT Development and Application services staff to support COE’s Website, Web and database application, Accessible Technology Initiative (ATI) support and IT Development and Programming. Other duties as assigned.

Requirements

Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
In good academic standing (not on academic probation, continued probation, academic dismissal).
Student who is authorized to work in the United States and can provide employment eligibility documents.
Strong interpersonal skill with ability to work and communicate well with all levels of personnel with a good customer-oriented mindset.
Excellent phone, verbal, and written communication skills.
Ability to interact professionally with users, co-workers, and supervisors.
Ability to explain technical matters clearly and without “computer jargon.”
Strong analytical and computer troubleshooting skills.
Ability to learn and perform assigned work.
Ability to follow oral instructions.
Ability to work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with all levels.
Ability to read and write English at a level appropriate to the position.
Desire to work with technology.
Ability to multi-task and take direction with a can-do attitude.
Ability to be on time and work collaboratively with a team.
Experience with at least two of the following Microsoft products: Microsoft Outlook, Word, Excel, and PowerPoint applications.
Ability to work in a professional environment, dress appropriately, and interact professionally with faculty, staff, students, and customers.

Nice To Haves

Previous IT experience is not required but is a plus.
Customer service experience and basic phone etiquette will be considered as a plus.

Responsibilities

Basic installation, deployment and troubleshooting of IT technology such as desktops/iPads/laptops/printers within offices, shared areas and computer labs.
Triage College of Education Helpdesk Support Tickets and assigning to the appropriate team/group/person.
Works with IT Development and Application services staff to support COE’s Website, Web and database application, Accessible Technology Initiative (ATI) support and IT Development and Programming.
Other duties as assigned.