Student Housing Monitor - Student Housing at the Office of Student Affairs

American University of Beirut•Lebanon, PA

19h•Onsite

About The Position

The Student Housing Monitor is responsible for supporting the safety, security, well-being, and smooth daily operation of the University residence halls. The position requires monitoring residence hall entrances and common areas, assisting residents and visitors, maintaining accurate records, reporting incidents and maintenance concerns, and supporting the implementation of Student Housing policies and procedures. This is a shift-based position, with the majority of assigned duties scheduled during evening and night shifts, including weekends, public holidays, and other non-standard working hours, according to the operational needs of Student Housing.

Requirements

Completion of secondary education (BAC II) is required.
3 years of related experience preferable in a teaching institution.
Good command of written and spoken English.
Knowledge of Arabic is required.
Good working knowledge of Microsoft Word, Excel, email, and basic online record-management systems.
Strong verbal and written communication, interpersonal, organizational, and report-writing skills.

Nice To Haves

Previous experience in student services, residence life, customer service, hospitality, reception, or a related operational environment is considered an advantage.
Knowledge of additional languages is considered an advantage.

Responsibilities

Monitors residence hall entrances, common areas, and surrounding spaces to help ensure the safety and security of residents, visitors, staff and university property, and conducts regular inspections to identify safety hazards, damage, vandalism, suspicious activity, or other concerns.
Monitors and controls resident and visitor access to residence halls, floors, and rooms, verifies authorization and identification as required, and follows established procedures for unauthorized entry and late-night access.
Responds appropriately to emergencies, fire alarms, evacuations, and other urgent situations as a designated safety/fire warden, and promptly notifies appropriate Student Housing, security and/or emergency personnel.
Welcomes and assists residents, visitors, and service personnel, responds to routine inquires, provides information on Student Housing services and procedures, and directs individuals to the appropriate office or staff member when required.
Answers telephone calls, accurately records and relays messages, and ensures urgent matters are communicated promptly.
Maintain a professional, respectful, inclusive, and service-oriented approach while interacting with students, visitors, colleagues and other university stakeholders.
Maintains and monitors the residence hall key system, ensuring keys are securely stored, properly accounted for, and any missing, damaged, or unaccounted for keys are promptly reported.
Reviews current resident lists, room assignments, and shared Student Housing records to ensure accurate information is available and discrepancies are reported appropriately.
Maintains accurate shift records and prepares timely reports documenting significant incidents, concerns, maintenance issues, follow-up actions, and information requiring attention by subsequent shifts or management.
Ensures effective shift-to-shift communication by reviewing previous reports and communicating relevant information to incoming staff and Student Housing personnel.
Observes and reports violations of Student Housing rules, unusual or concerning resident behavior, safety concerns, and other incidents through established reporting and escalation procedures.
Accurately and objectively documents incidents, operational concerns, maintenance issues, facility damage, and other matters through approved reporting system, and follows up as required.
Escalated matters requiring intervention to the Head Resident, Student Housing Manager, Building Supervisor, or other designated university personnel in accordance with established procedures.
Maintains the confidentiality and privacy of resident information and demonstrates professionalism, sound judgment, reliability, discretion, and composure when handling routine and urgent situations.
Takes initiative to address routine operational issues, completed assigned responsibilities with minimal supervision, and appropriately escalated matters requiring additional support.
Participates in required training, staff meetings, emergency preparedness activities, and professional development programs.
Performs other related duties assigned by the Student Housing Manager or designated supervisor in support of Student Housing operations.