Leasing Manager at The Ellis (Student Housing Lease-Up)

Affinity Property Management • Eugene, OR

9h • Onsite

About The Position

The Ellis Apartments is an upcoming student housing lease-up in Eugene, Oregon, with 682 beds. This is an exciting opportunity with a start date of September 1st, 2026, to begin pre-leasing for building completion in Summer 2027. The Leasing Manager will be responsible for advertising and promoting the property, utilizing industry-specific software for lead management, monitoring and managing all leasing leads, follow-ups, tours, applications, and lease activity to ensure timely conversion. This role also involves providing tours, completing the full cycle lease process, ensuring compliance with renter’s insurance, monitoring leasing activity and performance of the leasing team to maintain occupancy, and monitoring rental rates, concessions, availability, and leasing activity. The Leasing Manager will assist with the development and execution of leasing and marketing strategies, monitor and report on leasing team performance, ensure timely follow-up with prospective residents, assist with renewal outreach and retention efforts, and assist with managing delinquency and collection efforts. Additionally, the role involves ensuring accurate and timely completion of digital leasing files, applications, leases, and related documentation, assisting with maintaining compliance with company policies, Fair Housing requirements, and applicable landlord/tenant statutes, and assisting with coordinating and executing resident events and property marketing initiatives. The Leasing Manager will identify opportunities to improve leasing processes, customer experience, and overall property performance. The role also includes engaging with prospective and current tenants professionally and courteously, responding to and resolving unforeseen issues or emergencies, reducing tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions, completing quality assurance calls, and facilitating and overseeing resident events. Furthermore, the Leasing Manager will guide the performance of all leasing staff through clear instruction, training, coaching, and performance management, lead by example, train new leasing staff, conduct regular one-on-one coaching and performance check-ins, monitor individual leasing performance, hold the leasing team accountable, conduct regular leasing team meetings, assist with establishing and communicating leasing goals and incentives, support the leasing team in overcoming objections, closing leases, and converting prospective residents, and foster a positive, collaborative, and results-driven team environment.

Requirements

• Authorization to work in the United States
• High School Diploma or equivalent
• 1+ years of customer service, sales, leasing, or property management experience
• Proficient in Microsoft Office Applications including, Outlook, Word, and Excel
• Strong understanding of leasing, sales, customer service, and lead conversion practices
• Demonstrates strong leadership and coaching abilities
• Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, engage in cost/benefit analytical decision-making, and ambition for continuous professional development

Nice To Haves

• 1+ years of experience in a leasing or sales leadership role preferred
• Yardi Voyager and CRM experience preferred

Responsibilities

• Comply with all Fair Housing and Equal Housing Opportunities requirements
• Comply with appropriate state landlord/tenant statutes
• Complete weekly and monthly leasing and traffic reports, as required
• Attend training and development seminars
• Advertise and promote the property.
• Utilize industry specific software for lead management.
• Monitor and manage all leasing leads, follow-ups, tours, applications, and lease activity to ensure timely conversion.
• Provide tours to prospective and current residents.
• Complete full cycle lease process with prospective residents.
• Ensure compliance with renter’s insurance.
• Monitor leasing activity and performance of all leasing team members to support and maintain resident occupancy of 95%.
• Monitor rental rates, concessions, availability, and leasing activity and communicate recommendations to Property Manager.
• Assist with the development and execution of leasing and marketing strategies to achieve property occupancy and revenue goals.
• Monitor and report on leasing team performance, including traffic, tours, applications, closing ratios, and other key performance indicators.
• Ensure timely follow-up with prospective residents and leads.
• Assist with renewal outreach and retention efforts.
• Assist Property Manager with managing delinquency and collection efforts as needed.
• Ensure accurate and timely completion of digital leasing files, applications, leases, and related documentation.
• Assist Property Manager with maintaining compliance with company policies, Fair Housing requirements, and applicable landlord/tenant statutes.
• Assist with coordinating and executing resident events and property marketing initiatives with the leasing team and social media coordinator.
• Identify opportunities to improve leasing processes, customer experience, and overall property performance.
• Engage with your prospective and current tenants using a professional and courteous approach.
• Navigate priority changes to respond to and resolve unforeseen issues or emergencies.
• Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions.
• Complete quality assurance calls following up on completed work orders.
• Facilitate and oversee resident events alongside the leasing team and social media coordinator.
• Guide performance of all leasing staff through providing clear instruction, training, coaching, and if needed, performance management to ensure attainment of property leasing goals.
• Lead by example by maintaining a high level of customer service, leasing performance, professionalism, and accountability.
• Train new leasing staff on leasing procedures, property policies, systems, Fair Housing requirements, and customer service expectations.
• Conduct regular one-on-one coaching and performance check-ins with leasing staff.
• Monitor individual leasing performance and identify opportunities for additional training and development.
• Hold leasing team accountable for timely lead follow-up, prospect communication, tours, applications, and lease conversions.
• Conduct regular leasing team meetings to communicate goals, priorities, promotions, and performance expectations.
• Assist Property Manager with establishing and communicating leasing goals and incentives.
• Support the leasing team in overcoming objections, closing leases, and converting prospective residents.
• Foster a positive, collaborative, and results-driven team environment.

Benefits

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance)
• 401k enrollment program available
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED