Student Financials & Business Invoice Collections Analyst

University of Arkansas • Fayetteville, AR

13d

About The Position

The Student Financials and Business Invoice Collections Analyst analyzes charges and holds related to accounts in the collections process; counsels debtors on payment obligations and repayment options; and negotiates, creates, and reviews promissory notes and repayment agreements. The analyst responds to students, parents, debtors, and other University offices about outstanding student and business invoice accounts.

The position manages the Perkins Loan Program and Nurse Faculty Loan Program portfolios and assists with payroll deduction processing, verifying account data shared with collection agencies, and preparing collections statistics. Duties also include analyzing collection agency statements and preparing data used to post payments received by collection agencies to the appropriate accounts. Regular, reliable, and non-disruptive attendance and the ability to maintain collegial working relationships are essential job duties.

Requirements

• Formal education equivalent to an associate’s degree; applicable equivalencies may be considered.
• At least three years of experience in fiscal operations.
• At least two years of experience working with Microsoft Excel.
• Knowledge of university policies and procedures governing student and business invoice account collection.
• Knowledge of state and/or federal regulations related to account collection.
• Knowledge of procedures and methods used by collection agencies.
• Knowledge of financial reporting techniques and customer service techniques.
• Ability to compile and report information and statistics on large financial data sets.
• Ability to counsel students on payment obligations.
• Ability to communicate clearly face-to-face, by phone, e-mail, or other correspondence.
• Regular, reliable, and non-disruptive attendance and the ability to create and maintain collegial, harmonious working relationships.

Nice To Haves

• Bachelor's degree in general business, accounting, finance, or a related field from an accredited institution of higher education.
• Non-student experience with the University of Arkansas Workday Student system.
• Experience with the University of Arkansas Workday Finance system.
• Experience working with Microsoft Office suite products.
• Experience with large-scale data entry.

Responsibilities

• Analyze charges and holds related to accounts in the collections process.
• Counsel debtors on payment obligations and repayment options.
• Negotiate, create, and review promissory notes and repayment agreements.
• Respond to students, parents, debtors, and University offices about outstanding student and business invoice accounts.
• Manage the Perkins Loan Program and Nurse Faculty Loan Program portfolios.
• Assist with payroll deduction processing.
• Verify account data shared with collection agencies.
• Prepare collections statistics.
• Analyze collection agency statements.
• Prepare data used to post collection-agency payments to the appropriate accounts.
• Maintain regular, reliable, and non-disruptive attendance and collegial working relationships.

Benefits

• University contributions to health, dental, life, and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• Choice of retirement programs with university contributions ranging from 5% to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree