Student Financial Services Advisor

Knox College•Galesburg, IL

6d•Onsite

About The Position

Knox College seeks a technologically savvy, resourceful, and driven individual to join the Student Financial Services team. Members of our team work with prospective and current students and their families, assisting them in applying for financial aid, managing the costs of college, and guiding them toward successful completion of a Knox degree. The Student Financial Services Advisor supports prospective and current students by providing financial aid counseling, assisting with financial aid applications, monitoring student accounts, and ensuring compliance with federal, state, and institutional regulations. The role includes evaluating financial aid eligibility, resolving account and application discrepancies, conducting financial aid workshops, collaborating with campus partners to support student enrollment and retention, and delivering exceptional customer service while helping students navigate the financial aspects of their education.

Requirements

Strong proficiency in the use of information technology and the delivery of online services
Strong analytical skills and the ability to interpret and apply federal regulations
Commitment to excellent customer service and retention
Excellent interpersonal, verbal, and written communication skills
Ability to work both in a team setting and independently manage multiple tasks and projects
Willingness to work additional hours during peak financial aid processing and student billing seasons
An appreciation for a residential liberal arts education, respect for individual differences, openness to the values and opinions of others, and flexibility to adapt to constant change
Bachelor’s Degree in a related field
Experience in a related field

Nice To Haves

Experience with student accounts, billing, and payment process

Responsibilities

Provide individual counseling to students and families regarding financial aid options
Monitor student account information and conduct any necessary outreach to resolve outstanding information or balances
Assist students in completing financial aid applications and related documentation
Evaluate and process financial aid applications to determine eligibility for aid
Maintain up-to-date knowledge of federal, state, and institutional financial aid regulations
Develop and conduct financial aid workshops and presentations for students and parents
Collaborate with other campus departments related to student enrollment, billing, retention, etc.
Monitor and manage student financial aid packages to ensure compliance with regulatory requirements
Provide general guidance on budgeting and financial management to help students make informed financial decisions
Respond to inquiries from students, parents, and staff regarding financial aid policies and procedures
Assist in the development and implementation of financial aid policies and procedures
Identify and resolve any discrepancies in student financial aid applications or awards
Other duties as assigned