Student Financial Services Counselor

Thomas College•Waterville, ME

1d•Onsite

About The Position

Thomas College, located in beautiful Waterville, Maine, is defining what it means to be the College of the Future. With a strong commitment to innovation, career readiness, and community partnerships, Thomas College is consistently ranked by U.S. News & World Report as one of Maine’s top colleges for social mobility. Our distinctive Guaranteed Job Program™, accelerated undergraduate degrees, and flexible graduate programs empower students to advance faster in business, entrepreneurship, education, technology, applied STEM, and arts & science fields. At Thomas, belonging isn’t a buzzword; it’s a promise. We create a supportive, welcoming environment where every student is seen, valued, and prepared to thrive in a rapidly changing world. For more information visit Thomas.edu. The SFS Counselor is accountable for ensuring that all aspects of student billing and accounts are processed accurately, efficiently, and in compliance with institutional policies and federal regulations. This role has extensive contact with students, families, and campus partners and plays a critical part in supporting student success through timely and transparent account management. The qualified candidate works daily with students and families to resolve outstanding balances and establish payment plans. Maintain up-to-date knowledge of options and resources available to help students meet their financial obligations. Prepares and maintains accurate student bills, including monthly billing cycles. Collaborates with the Controller’s office to ensure accurate reconciliation and reporting. Monitors outstanding balances and communicate regularly with students no longer enrolled. Ensures timely documentation and collection of funds from external partners.

Requirements

Associate’s degree required
Strong technical skills with student information systems, financial databases, and Microsoft Office Suite.
Excellent communication skills with the ability to provide clear, empathetic, and professional service to students and families.

Nice To Haves

Bachelor’s degree preferred
Two or more years of experience in student accounts, bursar operations, billing, collections, or related financial operations strongly preferred.

Responsibilities

Works daily with students and families to resolve outstanding balances and establish payment plans.
Maintain up-to-date knowledge of options and resources available to help students meet their financial obligations.
Prepares and maintains accurate student bills, including monthly billing cycles.
Collaborates with the Controller’s office to ensure accurate reconciliation and reporting.
Monitors outstanding balances and communicate regularly with students no longer enrolled.
Ensures timely documentation and collection of funds from external partners.