Student Engagement Systems Coordinator

National Louis University•Chicago, IL

8d•Onsite

About The Position

The Student Engagement Systems Coordinator serves as the primary administrator for National Louis University's student engagement platform and supports student involvement initiatives through technology, training, reporting, and operational support. The position manages student organization records, event processes, system configuration, user access, communications, and engagement reporting while providing training and consultation to students, faculty, and staff. The coordinator partners with Student Affairs stakeholders to enhance student engagement, improve operational effectiveness, and support institutional goals related to student involvement and co-curricular learning. The position is based at the Chicago campus and may require occasional travel to other NLU locations. Some evening and weekend hours may be required to support student programs, trainings, campus events, and student organization activities.

Requirements

Bachelor's degree in Higher Education Administration, Information Systems, Educational Technology, Business Administration, Communications, Student Affairs, or a related field.
At least one year of experience administering software platforms, databases, or student information systems in higher education or a comparable environment.
At least one year of experience providing technical support, troubleshooting, and customer service to diverse users.
One year of experience designing and facilitating trainings, workshops, or user education programs.
Experience collecting, analyzing, and reporting data to support assessment and decision-making.
Experience managing projects, workflows, or operational processes requiring strong attention to detail and organization.
Ability to provide responsive, professional, solution-focused support to diverse users, diagnose issues effectively, communicate technical information clearly, and promote a positive user experience.

Responsibilities

Serve as the primary administrator for the university's student engagement platform, involve U – Campus Groups.
Manage user accounts, permissions, organization records, forms, and system configurations.
Support student organizations and campus departments in using platform features and services.
Coordinate organization registration, event management, attendance tracking, and related operational processes.
Troubleshoot platform issues and liaise with the vendor regarding system enhancements and technical concerns.
Develop and deliver platform training for students, faculty, and staff.
Create and maintain user guides, documentation, and educational resources.
Consult on student organization management, event processes, and platform best practices.
Promote adoption and effective use of engagement technology across the institution.
Generate and distribute reports on student engagement, event participation, organization activity, and co-curricular involvement.
Monitor data quality and maintain accurate system records.
Gather and analyze engagement data to assist with assessment efforts.
Support departmental and institutional reporting needs related to student involvement and engagement outcomes.