Student driver recruiter

U.S. Xpress•Chattanooga, TN

About The Position

The Student Driver Recruiter manages the recruiting and hiring of student drivers for U.S. Xpress, working to hire qualified candidates in accordance with company hiring guidelines and Department of Transportation rules and regulations. The role sources, screens, and interviews applicants, assesses their eligibility, and provides a positive candidate experience throughout the recruiting process. The recruiter also supports candidates by sharing available over-the-road and Dedicated roles and explaining compensation, training, benefits, and salary structures. The position partners with company leadership to manage expectations, address recruiting issues, and advise throughout hiring. It requires accurate entry of driver information in TenStreet and confirmation that information flows to Pegasus, as well as promotion of company recruiting and employee programs. The role communicates U.S. Xpress’ mission and culture to candidates and collaborates with colleagues and customers through in-person and remote interactions. The position is based at U.S. Xpress headquarters, with limited remote availability, and follows a Monday–Friday schedule from 9:30 a.m. to 6:30 p.m. Eastern Time. The work takes place in a normal professional office environment and uses standard office equipment. The employee must be able to communicate or exchange information and have close visual acuity for computer work, reading, and preparing or analyzing data and reports.

Requirements

High school diploma or GED required.
At least one year of experience in a call center environment, inside sales, or a related field, or equivalent experience in high-volume, fast-paced work.
Professional communication skills and common courtesy.
Ability to exchange information concisely and logically while remaining sensitive to audience diversity.
Strong skills with Microsoft Office, including Word, Excel, and Outlook.
Sound judgment, de-escalation, and problem-solving skills.
Ability to build rapport and relationships effectively over the phone.
Self-motivated and detail-oriented.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently and to test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving skills.
Ability to communicate effectively across multiple mediums.

Nice To Haves

Experience in the transportation, logistics, or technology industry.

Responsibilities

Manage the student driver recruitment process, including sourcing, interviewing and screening, and closing candidates to fill openings.
Maintain current knowledge of transportation rules and regulations and U.S. Xpress hiring guidelines.
Interview applicants and gather and analyze information to determine whether they meet hiring guidelines.
Review motor vehicle records (MVR), DAC reports, and criminal background information for potential applicants.
Use discretion to extend offers to qualified student applicants while providing a positive candidate experience.
Provide applicants with information about available U.S. Xpress over-the-road and Dedicated jobs.
Maintain knowledge of compensation offerings, the student training program, benefits, and salary structures.
Partner with leadership to manage driver expectations, resolve recruiting issues, and advise throughout the recruiting process.
Use de-escalation skills when communicating sensitive decisions to disqualify applicants.
Enter driver information accurately in TenStreet and confirm that it flows to Pegasus.
Promote company-wide recruiting, marketing, employee referral, and job-posting programs.
Communicate the company’s mission and culture to candidates.
Collaborate in person with people at all organizational levels and attend in-person meetings and training sessions, contributing input and advice.
Engage remotely and in person with customers and potential customers to establish rapport, communication, and expectations.