Student Computing Services Supervisor
About The Position
Reporting to the Director of User Services, the BCIT Student Computing Services Supervisor serves as the supervisor for the Student Computing Services front desk operations and student employees (ACEs). Primary functions include supervising student employees, managing the incoming front desk operations for student support, assisting with logistics for the student training sessions, ordering of lab supplies and assisting with student outreach. Additionally, works with the IT Support Supervisor to resolve delegated incidents/assignments assigned to the ACEs. May also be assigned other events, projects and tasks as directed by the Director of User Services.
Requirements
- Ability to complete assigned tasks with precision and accuracy.
- Ability to interact positively and appropriately with a wide variety of users.
- Excellent verbal and written communication skills.
- Ability to lift, carry, push and pull a variety of equipment and materials weighing as much as 25 lbs as needed.
- Ability to bend, stretch, and crouch for prolonged periods
- College degree with minimum 1 year of experience in customer service and/or supervisor role
- Familiarity with Windows and macOS
- Familiarity with the common user software environment (e.g., GMail, Microsoft Office, web browsers, email applications, etc.)
- Experience with leadership roles and/or have been able to demonstrate the ability to lead and supervise others
- Must have technical and organizational maturity to determine when to contact full-time staff in case of serious system outages.
Nice To Haves
- Some desktop computer setup/support and training preferred
Responsibilities
- Supervision of ACE Student Employees
- Reviewing the Student Computing voicemail and incident management
- Provides user support for walkins, phone and email/self service for students, faculty and staff
- Performs password resets, check student account status, and fields questions from student employees
- Monitoring of labs and printing for reported issues in on campus computer labs during the evening hours.
- Provides supplementary support for IT Support Coordinator in evening hours
- Continuous Communication with IT Support Coordinator
- Monitors Student ACE Schedules & coverage requests
- Assists AD of Student Support Services with event support & coordination
- Escalation point for student support issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
