STUDENT SERVICES ASSISTANT- Information Desk - Student Services

Victor Valley College • Victorville, CA

1d • Onsite

About The Position

Under general supervision, provides specialized clerical support services for staff, faculty and students in various areas to facilitate students’ access to education and supportive services. Areas of support include, but are not limited to, Admissions and Records, Financial Aid, Student Development, Student Services, and related program areas. Provides general information and assistance to students regarding program availability, eligibility and the application process. This is a clerical classification in the Student Services series. Positions at this level perform the full range of clerical duties in multiple program areas, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Victor Valley College is a Caring Campus institution committed to improving student retention and success through intentional, welcoming practices. Employees foster connection, belonging, and student-centered support, practicing behaviors such as the 10-foot rule, offering warm referrals, wearing nametags, and maintaining cross-department awareness to ensure students feel seen, supported, and valued. A collaborative, culture-focused environment is cultivated where every manager, faculty and staff member plays an active role in advancing student persistence and completion.

Requirements

• Equivalent to completion of the twelfth (12th) grade.
• Two (2) years of administrative clerical support, preferably in an educational setting.
• Knowledge of operations and activities of the student services area(s) to which the position is assigned.
• Knowledge of business and office administrative practices and procedures.
• Knowledge of college registration and matriculation process and services.
• Knowledge of methods and techniques of developing a diverse range of documents and forms.
• Knowledge of methods and techniques of compiling and generating reports.
• Knowledge of principles and practices of proctoring exams.
• Knowledge of financial aid guidelines and application processes.
• Knowledge of principles and practices of supporting student success programs and services, and retention strategies.
• Knowledge of American Sign Language and other signing dialects used in the educational field.
• Knowledge of values, behaviors, language and effective interpersonal and intrapersonal communication skills of the American deaf culture.
• Knowledge of applicable federal, state, and local laws, rules, regulations, ordinances, and procedures relevant to assigned area of responsibility.
• Knowledge of community resources available to students.
• Knowledge of record keeping principles and practices.
• Knowledge of District and mandated safety rules, regulations, and protocols.
• Knowledge of techniques for providing a high level of customer service by effectively interacting with students, staff, faculty, representatives of outside organizations, and members of the public, including individuals of diverse academic, socio-economic, ethnic, religious and cultural backgrounds, physical ability, and sexual orientation.
• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Ability to provide varied and responsible clerical support to assigned student services programs.
• Ability to understand, interpret, and apply District policies, rules, and regulations.
• Ability to evaluate student documentation to ensure proper and accurate completion.
• Ability to perform registration and admissions tasks for large groups of students in limited time frames.
• Ability to assist students in the completion of multiple forms and documents in assigned area.
• Ability to demonstrate a high proficiency in both voice-to-sign and sign-to-voice interpreting skills for the DSPS (ACCESS) program.
• Ability to perform reverse interpreting for the DSPS (ACCESS) program.
• Ability to make accurate mathematical calculations.
• Ability to maintain confidential and comprehensive files and records.
• Ability to set up and proctor exams within established parameters.
• Ability to assist in planning and implementing outreach events, job fairs and information sessions.
• Ability to enter and retrieve data from a computer with sufficient speed and accuracy to perform the work.
• Ability to understand and carry out oral and written directions.
• Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Ability to use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Ability to effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Ability to demonstrate sensitivity to, and understanding of, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds of community college students.
• Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Nice To Haves

• NAD or RID certification, or a minimum of two years of experience interpreting for the deaf and hard of hearing at a college or for a public agency.

Responsibilities

• Provides administrative support and assistance in the day-to-day operations of the assigned office; sorts and distributes mail; screens calls and visitors; assists students and visitors at the front counter and directs to appropriate locations and/or staff; responds to requests for information; and assists in interpreting and applying rules, regulations, policies, and procedures.
• Provides support for student registration and matriculation services; assists in administration of a variety of assessment testing in various locations; assists with intake of high school concurrent admissions students; reviews applications, transcripts, and admissions test results.
• Receives and processes requests for student records, transcripts, certificates, and transfer requirements; processes student applications for certificates and degrees; and verifies information accuracy and completeness.
• Receives and responds to requests for information from faculty and instructors with respect to census deadlines, student grades, attendance documentation and related matters.
• Intakes and reviews applications, forms, and reports; applies departmental and program policies and procedures in determining completeness of applications and records; within established guidelines, may approve or deny requests; prepares, copies, collates, and distributes documents.
• Works with low income and educationally disadvantaged first-generation college students to provide access to Educational Opportunity Program Services (EOPS) such as financial assistance, counseling, tutoring, and vouchers for food, transportation, and related personal necessities.
• Provides general office and clerical support, and performs general operational support to the Disabled Students Program (DSPS).
• Performs a variety of specialized signing services (both sign-to-voice and voice-to-sign) for the District and its deaf and hard of hearing participants; Performs interpreting assignments of varying difficulty; interprets for class instruction across the curricular offerings of the District; interprets at special events, including but not limited to curricular and co-curricular activities for the DSPS (ACCESS) program.
• Maintains and creates student files and records; inputs and maintains required data in the system; compiles, and tracks pertinent data; prepares, processes, and maintains a variety of records and reports on program activities; and compiles data and generates reports.
• Provides support for proctoring in the assessment lab; coordinates and schedules workshops for access to the lab; explains to students the importance of the assessment as well as the testing options available to them; sets up lab computers; proctors and administers assigned tests using established platforms; and enters data into automated system.
• Assists in maintaining spreadsheets for budget purposes; records expenditures for supplies, vouchers, parking, food cards, gas cards, or other expenses related to assigned student service program area.
• Schedules and/or coordinates workshops, program orientations, and other events for new or prospective program participants; and coordinates campus tours.
• Assists in the development of program outreach or marketing materials such as flyers, bulletins, brochures, and other informational media to increase awareness of services and programs related to the functional area of assignment.
• Works productively and cooperatively with others by demonstrating respect, patience and equitable treatment of all internal and external customers.
• Observes and complies with District and mandated safety rules, regulations, and protocols.
• Performs other related duties as assigned.

Benefits

• District paid medical, dental and vision insurance for the employee and dependents.
• $50,000 life insurance policy for the employee.
• Participation in CalPERS
• 20 paid holidays
• 12 paid sick days
• 12 paid vacation days (annual accrual increases per years of service up to a max of 22 days per year).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED