Student Information Assistant

Highland Community College•Freeport, IL

20h•Onsite

About The Position

Highland Community College seeks a Student Information Assistant to join our Student Services team. This full-time position serves as a primary point of contact for prospective students, current students, and campus visitors by providing accurate information, exceptional customer service, and support throughout the admissions and registration process. If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering excellent service, we encourage you to apply.

Requirements

High school diploma required.
One (1) year of office, customer service, receptionist, or related experience, or an equivalent combination of education and experience that provides the required knowledge and skills.
Strong customer service and interpersonal skills with the ability to work effectively with a diverse population of students, employees, and community members.
Effective verbal and written communication skills, including proper grammar, spelling, punctuation, and professional correspondence.
Ability to learn and effectively use computer systems, office equipment, telephone systems, and software applications.
Strong organizational skills and attention to detail with the ability to manage multiple priorities.
Problem-solving and sound judgment skills.
Ability to maintain confidential information and comply with federal and state privacy laws related to student records.
Ability to utilize data and information to support informed decision-making.

Nice To Haves

Associate degree preferred.
Knowledge of admissions, records, financial aid, and academic advising processes preferred.

Responsibilities

Receive and direct visitors, telephone calls, emails, and messages while providing professional, accurate, and timely customer service.
Assist students with admission and registration processes, enter student information into the student information system, and prepare reports.
Perform clerical and administrative duties, including correspondence, Dual Credit communications, advisor appointment messaging, and advisor tracking activities.
Participate in and assist with planning and execution of special events such as Express Registration, Quick Start, Experience Highland Days, and graduation ceremonies.
Maintain campus phone, mail, and emergency contact directories, as well as a weekly calendar of campus events and meetings.
Manage class cancellations within college systems and communicate schedule changes to students.
Serve as a member of the College’s Emergency Operations Team, participating in emergency response training, drills, and assigned emergency functions in accordance with the College’s Emergency Operations Plan.
May serve on committees and employee work groups.
May assign and review the work of student employees.
Perform other duties as assigned.