Help Desk Services - Student Worker

Stark State College • Stark State College - Main Campus (North Canton), OH

3d • Onsite

About The Position

The Help Desk Assistant is responsible for providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette. Other duties include dispersing help aids, and assisting help desk staff with projects as needed. The Help Desk Assistant is responsible for knowing and upholding the policies and procedures set by SSC. This is a non-federal work study student worker position. Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette. Assigning level 2 support to the appropriate IT group. This position is responsible for assisting users at the Help Desk counter and over the phone. Other duties include; answering phone calls; maintaining documentation racks; keeping printers filled with paper in the open computer lab areas, and assisting SSC staff with projects as needed. The Help Desk Student Assistant is responsible for knowing and upholding the policies and procedures set by SSC. Assistants must be punctual, able to learn and take direction and have general knowledge of the SSC campus.

Requirements

• Excellent communication and writing skills.
• Ability to work well with people.
• Strong telephone skills.
• Punctual.
• Able to learn and take direction.
• General knowledge of the SSC campus.
• Must reside in Ohio or be willing to relocate to Ohio.

Nice To Haves

• Enrollment in an ET/IT program or previous IT experience is preferred.
• Experience with communication software and applications is preferred.
• Good grades are a plus.

Responsibilities

• Providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette.
• Assigning level 2 support to the appropriate IT group.
• Assisting users at the Help Desk counter and over the phone.
• Answering phone calls.
• Maintaining documentation racks.
• Keeping printers filled with paper in the open computer lab areas.
• Assisting SSC staff with projects as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed