Public Safety, Parking Front Office - Student Assistant

CSU Careers•San Bernardino, CA

1d•Onsite

About The Position

Under the Director’s direct supervision, the Student Assistant supports the day-to-day operations of the Parking and Transportation Services Office. The role serves as a first point of contact for students, faculty, staff, guests, and other customers, providing professional assistance and accurate information about parking policies, permits, citations, and campus transportation services. Communication takes place in person, by phone and email, and through online chat and other platforms. The Student Assistant processes parking permits using the T2 system, maintains accurate transaction records, organizes files and documentation, and completes clerical and administrative work such as data entry, filing, photocopying, and preparing memos. The position also handles mail and correspondence, delivers documents and supplies around campus, assists with appointment scheduling and campus events, and helps maintain an orderly workspace. The role requires confidentiality, discretion, flexibility, initiative, and collaboration with student staff and full-time employees. Other duties may be assigned to support the department’s mission and goals. This is a part-time, temporary, seasonal, on-campus student position. Student employees may not telecommute and must reside in California upon hire. The academic-year schedule has available hours Monday through Friday, 8:00 a.m. to 5:00 p.m.; summer availability is Monday through Thursday, 7:00 a.m. to 5:30 p.m. The anticipated hiring range is $16.90 per hour.

Requirements

Be admitted or registered as a CSU student.
Maintain a semester and cumulative GPA of at least 2.0.
Be enrolled at CSUSB in at least half-time units: 6 undergraduate units or 3 graduate units. International students must be enrolled full time: 12 undergraduate units or 6 graduate units.
Be eligible to work in the United States.
Provide a Social Security card for payroll purposes.
Possess a valid driver's license.
Be able to learn and perform assigned work, follow oral instructions, and work cooperatively with faculty, staff, and other students.
Communicate effectively with all levels and read and write English at a level appropriate to the position.
Complete a satisfactory background check, including a criminal records check, if required.
Verify identity and eligibility to work in the United States and complete the required employment eligibility verification upon hire.

Nice To Haves

Strong written and verbal communication skills and the ability to interact professionally with diverse groups.
Ability to learn quickly, follow instructions, and complete tasks independently and efficiently.
Ability to multitask and manage competing priorities in a fast-paced, high-traffic office.
Strong organization, attention to detail, time management, and problem-solving skills.
Ability to work independently and collaboratively within a team.
Reliability, punctuality, and a strong work ethic.
Ability to maintain confidentiality and exercise discretion with sensitive or private information.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and adaptability to new software or office systems.
Prior customer service experience.

Responsibilities

Serve as the first point of contact at the Parking and Transportation Services front counter and assist customers.
Communicate with guests verbally, in writing, and electronically, including at the front desk, by phone and email, through online chat, and by greeting clients.
Assist customers with parking-related matters and permit inquiries.
Process and issue parking permits through the T2 system.
Maintain accurate records of issued permits and keep files current and organized.
Perform clerical tasks, including filing, photocopying, and organizing office supplies and the workspace.
Deliver memos, documents, and supplies to departments across campus.
Sort and distribute daily mail and internal communications.
Assist with scheduling appointments and supporting campus events.
Participate in campus activities and events, including job fairs, tabling, special-event permit sales, event traffic control, dispenser coverage, commencement, homecoming, Coyote Fest, late-night activities, and the first week of classes.
Work collaboratively with student staff and full-time team members and contribute ideas to improve service delivery.
Perform additional duties and participate in special projects or events as assigned.