Public Safety, Information Center - Student Assistant

California State University, San Bernardino•San Bernardino, CA

3d•Onsite

About The Position

Under the direct supervision of the Director, the Student Assistant supports Information Services Coordinators and the Events and Equipment Analyst with daily operations at the campus’s two Information Centers and, occasionally, the parking main office. Duties include distributing, logging, and selling parking permits using the T2 system; providing campus information to faculty, staff, students, and visitors; managing daily guest permit requests; reconciling permit-sale funds; assisting with permit-dispenser cash collections; and performing routine equipment maintenance. The position also supports campus special events by helping direct traffic, moving equipment, providing coverage at parking dispensers, and carrying out other field duties. The Student Assistant responds to department communications by phone, email, and online chat and provides customer service to guests during regular operations and events. A department-provided blue polo uniform is required, along with black pants and black shoes; open-toed shoes and Crocs are not permitted. Other duties may be assigned by supervisors. This is an on-campus-only position; student employees may not telecommute. Available hours during the academic year are Monday through Friday, 8:00 a.m. to 5:00 p.m.; summer hours are Monday through Thursday, 7:00 a.m. to 5:30 p.m. The position is part-time, temporary, and seasonal. The anticipated hiring range is $16.90 per hour.

Requirements

Admission or registration as a California State University student.
Maintain a semester and cumulative GPA of at least 2.0.
Be enrolled in at least half-time units at CSUSB: 6 undergraduate units or 3 graduate units. International students must be enrolled full-time: 12 undergraduate units or 6 graduate units.
Be eligible to work in the United States.
Provide a Social Security card for payroll requirements.
Ability to learn and perform assigned work, follow oral instructions, and work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with people at all levels and read and write English at a level appropriate to the position.
Possess a valid driver’s license.

Nice To Haves

Maintain confidentiality standards.
Communicate and write proficiently.
Learn quickly and complete assignments in a timely manner.
Ability to multitask.
Be detail-oriented, punctual, and reliable.
Ability to work both independently and as part of a team.
Ability to lift more than 25 pounds.
Interpersonal skills.
Experience with Microsoft Word, PowerPoint, Excel, and other applications.
Customer service experience.
Inventory experience.

Responsibilities

Serve as the primary point of contact at the Information Centers’ service window.
Communicate with guests in person, by phone, email, and online chat, including greeting visitors to the university.
Provide assistance to guests at parking dispensers during normal operating hours and special events.
Issue, log, and sell permits using the T2 system, including supporting special-event permit sales.
Provide campus information to faculty, staff, students, and visitors.
Receive and manage daily guest permit requests.
Organize, maintain, create, and update permit records and other documents.
Reconcile funds from special-event permit sales and other Information Center transactions when applicable.
Assist with permit-dispenser cash collections and routine equipment maintenance.
Monitor and replenish Information Center supplies and assist with clerical tasks.
Support campus events, including job fairs, tabling, traffic control, dispenser coverage, commencement, homecoming, Coyote Fest, late-night activities, and the first week of classes.
Move equipment and perform other field duties needed during special events.
Work effectively amid multiple distractions, using judgment, discretion, and initiative to address problems and develop practical solutions.
Perform additional duties as assigned.