Public Safety, Information Center - Student Assistant

CSUSB•San Bernardino, CA

1d•Onsite

About The Position

Under the direct supervision of the Director, the Student Assistant supports the Information Services Coordinators and Events and Equipment Analyst with day-to-day operations at the campus’s two Information Centers and occasionally the parking main office. Duties include issuing, logging, and selling permits through the T2 system; distributing campus information; processing daily guest permit requests; reconciling money from special-event permit sales and, when applicable, Information Center transactions; and helping with permit-dispenser cash collections and routine equipment maintenance. The role also supports guests at parking dispensers and assists with department communications by phone, email, and online chat. The position serves as a primary customer-service contact at the Information Center service window and supports campus events through activities such as traffic direction, equipment movement, dispenser coverage, and event permit sales. Events may include job fairs, commencement, homecoming, Coyote Fest, late-night activities, and the first week of classes. The student also maintains permit records, updates records as needed, monitors supplies, and performs clerical duties. Other duties may be assigned by supervisors. This is an on-campus student position. Student employees may not telecommute and must reside in California upon hire. A department-provided blue polo, black pants, and black shoes are required; open-toed shoes and Crocs are not permitted. Satisfactory completion of a background check may be required. A valid driver’s license may be required, and employees in the position will be enrolled in the DMV Government Employer Pull Notice Program.

Requirements

Admission or registration as a CSU student.
Maintain a semester and cumulative GPA of at least 2.0.
Be enrolled at least half-time at CSUSB: 6 undergraduate units or 3 graduate units; international students must be enrolled full-time: 12 undergraduate units or 6 graduate units.
Be eligible to work in the United States.
Provide a Social Security card for payroll requirements.
Ability to learn and perform assigned work, follow oral instructions, and work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with all levels and read and write English at a level appropriate to the position.
Wear the required uniform: department-provided blue polo, black pants, and black shoes; no open-toed shoes or Crocs.
Work on campus; telecommuting is not permitted.
Reside in California upon date of hire.
Satisfactory completion of a background check may be required.
A valid driver’s license may be required; employees will be enrolled in the DMV Government Employer Pull Notice Program.

Nice To Haves

Ability to maintain confidentiality standards.
Proficient communication and writing skills.
Ability to learn quickly and complete assignments in a timely manner.
Ability to multitask.
Detail-oriented, punctual, and reliable.
Ability to work both independently and as part of a team.
Ability to lift more than 25 pounds.
Valid driver’s license.
Interpersonal skills.
Experience using Microsoft Word, PowerPoint, Excel, and other applications.
Customer service experience.
Inventory experience.

Responsibilities

Serve as the primary point of contact at the Information Center service window.
Communicate with guests in person, by phone, email, and online chat; greet visitors and provide campus information.
Assist guests at parking dispensers during regular operating hours and special events.
Issue, log, and sell permits using the T2 system, including supporting special-event permit sales.
Receive and manage daily guest permit requests.
Organize, maintain, create, and update permit and related records.
Reconcile money received from special-event permit sales and, when applicable, Information Center transactions.
Assist with permit-dispenser cash collections and routine equipment maintenance.
Monitor and replenish Information Center supplies and perform clerical tasks to maintain an orderly work environment.
Support campus events, including job fairs, tabling, event traffic control, dispenser coverage, commencement, homecoming, Coyote Fest, late-night activities, and the first week of classes.
Assist with moving equipment and other field duties needed during special events.
Perform other duties and responsibilities as assigned by supervisors.