Student Assistant - Desk Assistant (Residence Life)

Stephen F. Austin State University•Main Campus, TX

1d•Onsite

About The Position

This student position works with residence hall staff to maintain front desk operations in assigned housing facilities. The Desk Assistant provides operational services and quality customer service to students, reports concerns to residence hall and operations staff, and represents Stephen F. Austin State University and the Residence Life Department. The position works under close supervision, with limited latitude for initiative and independent judgment. Training and instruction are provided; direct experience is not required. The role requires at least 16 hours of front-desk work per week, participation in staff training and meetings, and completion of desk-related administrative duties. Desk Assistants must return approximately eight days before each term begins and remain until after the halls close for each semester. They may work no more than 6.5 hours per week in another SFA or on-campus job and may not simultaneously hold a graduate assistantship or temporary casual position. Applicants must be active students in good academic standing, with a cumulative GPA of at least 2.3 for undergraduate students or 3.0 for graduate students. Student employment eligibility requires enrollment in at least six semester hours during fall or spring, or at least three summer hours or registration for the upcoming fall semester. The physical condition must be adequate to perform the duties, with or without reasonable accommodation.

Requirements

Be an active student in good academic standing, with a cumulative GPA of at least 2.3 for undergraduate students or 3.0 for graduate students.
Meet the minimum education required for admission as a student at Stephen F. Austin State University.
No direct experience is required; training and instruction will be provided.
Be enrolled in at least six semester hours during fall or spring, or be enrolled in at least three summer semester hours or registered for courses in the upcoming fall semester, to qualify for student employment.
Do not hold another type of position, such as a graduate assistantship or temporary casual employment, while employed as a student assistant.
Work no more than 6.5 hours per week in any other SFA or on-campus job.
Return approximately eight days before each term begins and remain until after halls have closed for each semester.
Have adequate physical condition to perform the duties.
Know or be able to learn university and departmental policies and procedures.
Understand and follow instructions.
Maintain effective interpersonal relationships.
Complete work accurately and in a timely manner.
Respond quickly and appropriately to emergencies.
Handle stressful situations and display mature judgment.
Work effectively and patiently with students.
Work with and maintain confidential information.
Work extended hours, including evenings, nights, and weekends, as assigned.

Responsibilities

Understand, support, follow, enforce, and educate students and staff about university objectives, policies, regulations, and Residence Life Community Guidelines.
Maintain ongoing communication with departmental staff.
Display a positive, professional attitude and support students, staff, and the department.
Work the residence hall front desk at least 16 hours per week.
Address student conduct concerns appropriately and inform hall staff.
Remain available and accessible to students while at the desk.
Refer students and staff to campus and community resources.
Keep residents and staff informed of activities.
Attend and participate in staff training, weekly staff meetings, in-service training, and other assigned sessions.
Complete administrative duties and paperwork associated with desk operations.
Ensure building security and safety.
Perform other related duties as assigned.