Residence Life Desk Staff

University of Wisconsin Stevens Point•Superior, WI

About The Position

Residence Life Desk Staff provide customer service to residents, staff, and guests, and support residence hall desk operations. The role includes handling sales and equipment-rental transactions, managing cash, recording and distributing mail at Ross-Hawkes, tracking rental equipment, and maintaining inventories. Desk Staff are expected to follow the Desk Staff Manual, complete assigned tasks, communicate professionally, and protect the confidentiality of student files and hall information. Applicants must be students in good academic standing. Continued employment requires maintaining good academic standing. Employment requires a criminal background check. The University may also conduct personnel-file and reference checks where applicable.

Requirements

Must be a student in good academic standing; incoming freshmen may have the GPA guideline waived, but must maintain good academic standing beginning in their first semester to continue employment.
Professional and appropriate communication skills, both written and oral.
Ability to maintain confidentiality of student files and hall information.
Employment requires a criminal background check.

Nice To Haves

Residence hall students are preferred.
Experience handling money.
Experience with detail-oriented tasks.
Customer service experience.

Responsibilities

Provide polite, courteous, prompt, and effective customer service to residents, staff, and guests.
Provide accurate information, find answers to questions, and make referrals when necessary.
Maintain appropriate desk atmosphere and etiquette, including avoiding lengthy casual conversations while working.
Handle money transactions for sales and equipment rentals; accurately manage the cash box, record starting and ending cash, write receipts, and submit deposits.
Record and distribute mail accurately at Ross-Hawkes.
Accurately record check-outs and check-ins of rental equipment.
Maintain accurate inventories of food and sale items.
Complete assigned tasks and follow the Desk Staff Manual.
Communicate professionally and clearly in writing and orally with residents, staff, guests, colleagues, and supervisors.
Maintain strict confidentiality when working with student files and hall information.
Communicate problems, questions, concerns, and suggestions to the immediate supervisor.
Inform supervisors when desk supplies or forms are needed.