Residence Life Desk Staff

Universities of Wisconsin•Superior, WI

About The Position

Residence Life Desk Staff provide customer service to residents, staff, and guests, offering prompt assistance, accurate information, and referrals when needed. Desk Staff maintain an appropriate professional atmosphere while working at the desk and communicate professionally in person, in writing, and by telephone. The role includes handling sales and equipment rental transactions, managing cash and deposits, recording equipment check-outs and check-ins, maintaining inventories, and—at Ross-Hawkes only—recording and distributing mail. Desk Staff complete assigned tasks, follow the Desk Staff Manual, protect the confidentiality of student files and hall information, and communicate questions, concerns, problems, suggestions, and supply needs to their supervisors. Applicants must be students in good academic standing. Incoming freshmen may have the GPA guideline waived, but must remain in good academic standing from their first semester onward to continue employment. Employment requires a criminal background check. The posting also states that certain applicants may be subject to a personnel file review and reference checks concerning employee misconduct, sexual violence, and sexual harassment.

Requirements

Must be a student in good academic standing. For incoming freshmen, the GPA guideline may be waived, but good academic standing is required from the first semester onward to continue employment.
Employment requires a criminal background check.
Applicants with prior work history within the last seven years with Universities of Wisconsin or State of Wisconsin agencies may be subject to a personnel file review check for employee misconduct.
References may be asked about employee misconduct, sexual violence, and sexual harassment.
Employment requires verification of identity and legal right to work in the United States.

Nice To Haves

Residence hall students preferred.
Experience handling money.
Experience with detail-oriented tasks.
Customer service experience.

Responsibilities

Provide polite, courteous, prompt, and effective customer service to residents, staff, and guests.
Provide accurate information, find answers to questions, and make referrals when necessary.
Maintain proper desk atmosphere and etiquette; lengthy casual conversations with fellow students while working are not permitted.
Handle money transactions for sales and equipment rental.
Manage the cash box accurately, record starting and ending cash, write receipts, and submit deposits; Desk Staff are responsible for transaction errors during their shift.
Record and distribute mail accurately at Ross-Hawkes only.
Accurately record check-outs and check-ins of rental equipment.
Maintain accurate inventories of food and sale items.
Complete assigned tasks and follow the Desk Staff Manual guidelines.
Communicate professionally and clearly, both orally and in writing, with residents, staff, guests, fellow Desk Staff, and supervisors.
Maintain strict confidentiality when working with student files and hall information.
Communicate problems, questions, concerns, and suggestions to the immediate supervisor, and notify supervisors when desk supplies or forms are needed.