Housing and Residence Life Coordinator

Art Institute of Chicago•Chicago, IL

13h•Onsite

About The Position

The Housing & Residence Life Coordinator (HRLC) manages day-to-day occupancy for all on-campus housing and oversees systems used to predict and adjust future occupancy. The position supervises student workers, leads community development and educational programming, manages Residence Life’s online communications and social media, and oversees summer housing needs for the SAIC Early College Program Summer Institute (ECPSI). The HRLC also adjudicates student conduct matters, provides crisis response, and follows up with students in person. The position reports directly to the Assistant Director of Residence Life for Housing and Summer Programs. This is a full-time, 12-month, live-in appointment. A typical workday is 9:00 a.m. to 5:00 p.m., with frequent evening and weekend commitments. The role participates in a 24-hour on-call rotation, including holidays, as residence halls are open year-round. One weekend away per month is allowed with supervisor approval. The HRLC works closely with Residence Life, Student Affairs, campus departments, students, families, and summer program constituents to support accurate housing operations and billing, inclusive residential communities, student well-being, and effective responses to facilities issues and crises.

Requirements

Bachelor’s degree in a relevant field, or an equivalent combination of education and directly relevant experience in student housing, residential operations, or student services.
At least 1 year of professional or progressive paraprofessional experience in Residence Life, Student Housing, or Student Affairs, including familiarity with community development and student staff supervision.
Practical understanding of student mental health resources, crisis response, and referral pathways, and ability to handle sensitive student situations calmly and empathetically.
Ability to build relationships, communicate effectively across diverse cultural identities, and foster an inclusive, supportive living-learning environment.
Proficiency with standard office productivity tools such as Microsoft Office Suite or Google Workspace, and experience with or aptitude to learn housing and conduct database systems.
Strong interpersonal and organizational skills, including ability to prioritize independently, manage administrative follow-through, and assist with low-level student conduct or conflict mediation.
Ability to meet the live-in role’s evening, weekend, holiday, and on-call commitments.

Nice To Haves

Master’s degree.
Experience with or appreciation for student artists.

Responsibilities

Maintain accurate residence hall occupancy information, confirm resident eligibility, manage the single-room waitlist, and assist with room changes, housing intentions, and residence hall consolidation.
Administer the housing database and online housing system for assignments, billing, and account management across Fall, Spring, and Summer terms.
Collaborate with campus partners to maintain accurate housing application, assignment, occupancy, billing, and account reconciliation information; coordinate approved housing bill appeals and refunds and process meal plan refunds.
Supervise and train student central office assistants and other student workers; provide feedback, conduct annual performance evaluations, and complete required payment and hours paperwork.
Coordinate the co-curricular experience and summer housing operations for ECPSI, including programming, curfew processes, room preparation, check-ins and check-outs, housing applications, billing, assignments, and communications.
Plan, implement, and support co-curricular programming across residence halls, including large-scale programs and events.
Manage Residence Life communications across digital and social media platforms, create and post content, respond to inquiries, promote programs and policies, collaborate with campus departments, and supervise the student Social Media Coordinator.
Participate in the 24-hour on-call rotation and respond in person to student, facilities, and crisis situations; communicate with the Dean On-Call and maintain reports in Symplicity Advocate Software.
Work with Residence Life, Student Affairs, and campus departments to respond to critical incidents and provide appropriate crisis support.
Participate in initiatives that promote belonging, access, well-being, community engagement, and an inclusive residential environment.
Respond to Residence Life email and phone inquiries; communicate facility and student issues to appropriate resources; respond to parent communications as appropriate; meet with the supervisor and provide reports as requested.
Serve as a conduct officer for low-level policy violations, using Symplicity to manage notifications, sanctions, and case closure.
Attend team meetings, participate in departmental planning, develop annual goals and objectives, complete administrative paperwork, build campus relationships, and mentor new team members.
Assist with Residence Life and Student Affairs programs and events, including RA selection and training, move-in and move-out, and assigned school committees and work groups.
Perform other duties as assigned.