Student Assistant, Career Catalyst

Foundation for California Community Colleges • US CA Remote, CA

3d • Remote

About The Position

The Foundation’s Workforce Development Department (WDD) is dedicated to helping learners in California gain the skills and connections they need for meaningful jobs and better career options. Our goal is to make education and job opportunities more accessible and equitable for everyone. This is a great opportunity to support our Employer-of-Record Program, Career Catalyst. “CarCat” helps organizations with hiring, onboarding, payroll, and more for paid work experiences. As a Student Assistant, you'll play a key role in keeping communication smooth between different teams and helping to grow our partnerships. Since launching in 1998, Career Catalyst has created over 15,000 work experiences for learners from various backgrounds, many of whom face challenges in finding jobs. We work with a wide range of industries, including tech, healthcare, education, and more. The Career Catalyst Employer of Record Service is seeking a motivated and detail-oriented Student Assistant to join our dynamic team. This role is essential in supporting the administrative functions of Career Catalyst and enabling our Coordinators and Administrative Assistant to focus more time on strategic initiatives related to delivering an excellent customer experience. The Student Assistant will be responsible for various tasks that ensure a positive client experience and contribute to the overall efficiency of our services.

Requirements

• High school diploma or GED required.
• Proficient computer skills with demonstrated experience in Microsoft Office Suite (specifically MS Word, Outlook, PowerPoint, and Excel).
• Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Salesforce Lightning and other with limited to project other database database programs, Google Suite, etc.)
• A self-starter and quick learner with a bias for action who is highly motivated and outcome-oriented, always seeking innovative approaches to project execution
• Practices ownership, takes accountability, and has the ability to project manage, prioritize tasks, and deliver quality products on time with limited supervision
• Must reside in California

Nice To Haves

• Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals

Responsibilities

• Assist with technical support for clients, respond to client tickets, prepare for compliance audits by organizing documentation and data
• Foster positive relationships with clients through effective communication and prompt responses through the ticketing system, assisting new clients through smooth transitions
• Provide coverage for ticketing queues during out-of-office periods, and attend client office hours
• Engage in hands-on learning and participate in training sessions

Benefits

• Competitive compensation and pro-rated paid time off (PTO) in accordance with California law; paid sick leave provided.
• Student Assistants receive Remote Workspace Setup reimbursement and/or Remote Work stipends.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED