Student Accounts Representative - 999976

NSU•Fort Lauderdale, FL

16h•Onsite

About The Position

Nova Southeastern University (NSU) is seeking a Student Accounts Representative to research and analyze outstanding student account balances. This role involves advising prospective and current students, their families, and the NSU community on payment options. The position also provides training to ESS staff to ensure accurate information is disseminated in a timely manner, aiming to reduce accounts receivables. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans. NSU is a tobacco-free university.

Requirements

Proficiency with handling numbers (account reconciliations), computing numbers mathematically, and transcribing numbers correctly.
Strong 10-key skills.
Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.
Strong verbal and written communication skills.
Ability to prioritize work in order to complete multiple tasks within time deadlines.
Excellent customer service skills.
Ability to enter and verify information with accuracy.
Proactive, punctual, and reliable.
Ability to work independently.
Good organizational and time management skills.
Excellent conflict resolution skills.
Ability to maintain confidential information.
Associate's Degree and one (1) year of finance related work experience in an office environment.
Minimum three (3) months of bookkeeping and/or cashiering work experience.

Nice To Haves

Experience with student accounting systems.
Experience working in an academic institution, preferably in higher education.
Experience in Banner or other NSU software systems.

Responsibilities

Researches and analyzes outstanding student account balances to ensure that payment information is accurate and adjustments are made accordingly.
Advises prospective and current students, their families, and the NSU community regarding payment options and Bursar policies and procedures to ensure accurate information is disseminated and to prevent an increase in accounts receivables.
Processes specialized billing, invoices, and receipts to ensure students are able to receive funds from appropriate parties.
Processes, tracks, and maintains records of payments and charges to ensure that student accounts are accurate.
Issues refunds to students and third-party vendors/agencies to ensure that excess payments are sent to appropriate parties in a timely manner.
Reviews data and corrects discrepancies to ensure student's account information is accurate and appropriate holds are applied.
May provide training to new ESS staff relating to student accounts processes to ensure employees are properly trained.
Performs other duties as assigned.