Student Accounts Specialist
About The Position
Mercer University is searching for a Student Account Specialist for the Bursar's Office on the Macon, GA campus. This position is the primary customer service representative for Student Engagement to include our texting platform, Slate and the Bursar customer service email. Primary customer service representative for high touch accounts – including Atlanta and Regional Academic Center students. Responsible for Alternative Student Lifecycle and collection for this population to include receipting tuition revenue and monitors accounts for delinquency and specialized reporting. An understanding of the collection cycle, various billing rates, various degree and program requirements, and office & University policies are required. Ability to use discernment on escalation is also necessary. Primary Bursar representative for off-campus and virtual orientations for all campuses. This position will serve as primary customer service backup to Student Support Specialist(s).
Requirements
- High school diploma/GED
- Three years of customer service, accounts receivable, data entry, and/or bookkeeping experience
- Valid driver's license
- Insurable by the university's carrier
- Ability to travel on university business
Nice To Haves
- Bachelor's degree
- Courses in bookkeeping, accounting, or business operations
Responsibilities
- Serve as the primary customer service representative for Student Engagement, including the texting platform, Slate, and the Bursar customer service email.
- Act as the primary customer service representative for high-touch accounts, including Atlanta and Regional Academic Center students.
- Manage the Alternative Student Lifecycle and collections for this population, including receipting tuition revenue and monitoring accounts for delinquency and specialized reporting.
- Understand the collection cycle, various billing rates, degree and program requirements, and office & University policies.
- Utilize discernment for escalation of issues.
- Serve as the primary Bursar representative for off-campus and virtual orientations for all campuses.
- Provide primary customer service backup to Student Support Specialist(s).
Benefits
- Comprehensive health insurance (for self and dependents)
- Generous retirement contributions
- Tuition waivers
- Paid vacation and sick leave
- Technology discounts
- Schedules that allow for work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
