Student Accounts Specialist

Mercer University•Macon, GA

2d•Onsite

About The Position

Mercer University is searching for a Student Account Specialist for the Bursar's Office on the Macon, GA campus. This position is the primary customer service representative for Student Engagement to include our texting platform, Slate and the Bursar customer service email. It serves as the primary customer service representative for high touch accounts – including Atlanta and Regional Academic Center students. The role is responsible for Alternative Student Lifecycle and collection for this population to include receipting tuition revenue and monitors accounts for delinquency and specialized reporting. An understanding of the collection cycle, various billing rates, various degree and program requirements, and office & University policies are required. The ability to use discernment on escalation is also necessary. This position is the primary Bursar representative for off-campus and virtual orientations for all campuses and will serve as primary customer service backup to Student Support Specialist(s).

Requirements

A high school diploma/GED
Three years of customer service, accounts receivable, data entry, and/or bookkeeping experience
A valid driver's license
Must be insurable by the university's carrier
Ability to travel on university business

Nice To Haves

A bachelor's degree
Courses in bookkeeping, accounting or business operations

Responsibilities

Primary customer service representative for Student Engagement to include our texting platform, Slate and the Bursar customer service email.
Primary customer service representative for high touch accounts – including Atlanta and Regional Academic Center students.
Responsible for Alternative Student Lifecycle and collection for this population to include receipting tuition revenue and monitors accounts for delinquency and specialized reporting.
Serve as primary Bursar representative for off-campus and virtual orientations for all campuses.
Serve as primary customer service backup to Student Support Specialist(s).
Take ownership of each customer contact and provide whole concept service with a sense of urgency.
Use discretion to protect confidentiality / privacy of student data.
Maintain composure in difficult conversations with the recognition that these accounts have varying financial significance to each student.
Handle peak periods of activity when call, text, and email volume are significantly increased.
Return all correspondence received by 4 pm before leaving for the day.
Attention to audit and security issues.