Student Accounts Collections Specialist

ATS Institute of Technology, Nursing School • Chicago, IL

5d

About The Position

ATS Institute of Technology is seeking an experienced, results-driven Student Accounts & Collections Specialist to manage student account balances, resolve past-due accounts, and work directly with students to develop practical payment solutions. The role involves managing difficult financial conversations, negotiating payment arrangements, and following accounts through resolution while providing professional and respectful service.

The specialist helps support the institution’s financial health and student success by resolving outstanding balances, establishing payment plans, processing payments, and helping remove financial barriers that could interfere with continued enrollment. The role also includes assisting students with billing concerns and collaborating with Financial Aid, Admissions, and Student Services to resolve account issues.

The anticipated annual salary range is $55,000–$60,000. Compensation is subject to change at the institution’s sole discretion based on institutional needs.

Requirements

• Associate’s degree in Business, Accounting, Finance, or a related field.
• Strong communication and negotiation abilities.
• Ability to manage sensitive financial matters professionally.
• Detail-oriented, with excellent organizational skills.
• Proficiency in accounting software and CRM systems.
• Problem-solving mindset focused on resolution and compliance.

Nice To Haves

• Two or more years of experience in collections, accounts receivable, or student accounts is preferred.

Responsibilities

• Manage past-due accounts through consistent phone and email follow-up.
• Establish payment arrangements and follow up on missed or incomplete payments.
• Monitor student account balances, process payments, and resolve account discrepancies.
• Assist students with tuition, billing, and account-related questions.
• Maintain accurate records of collection activity, payments, and student communications.
• Collaborate with Financial Aid, Admissions, and Student Services to resolve account issues.
• Support account reporting and ensure institutional policies are followed.

Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) with employer match.
• Tuition reimbursement and continuing education opportunities.
• Paid time off, including vacation, personal, and sick days.
• Paid holidays.
• Professional growth opportunities and mission-driven work supporting student success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree