Student Accounting Lead

University of North Texas System•Denton, TX

2d•Onsite

About The Position

The Student Accounting Lead oversees daily operations within the Payment Processing area, including University Cashiering and University ID Cards, cash-control and cash-handling practices, and reconciliation of payment activity. The role oversees financial and cash-control functions and provides research, solutions, and communication for students needing additional assistance with accounts, payments, and payment plans. The position manages payment processing, cashiering, University Department Deposits, and University ID Card processes. It verifies reconciliations involving more than $350 million in payment activity, coordinates physical and electronic deposits and secure courier services, works with payment providers and banking services, and maintains knowledge of the EIS system to help explain and troubleshoot student-account issues. The lead also trains and coaches staff and collaborates with the Assistant Director, campus partners, leadership, customers, vendors, and university departments. The position is based at the University of North Texas in Denton. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with overtime as needed during peak periods. The role is security-sensitive. No adverse environmental conditions are expected.

Requirements

Bachelor's degree and three years of work experience in accounting, billing/receivables, or a related business area, or an equivalent combination of education and/or experience.
Ability to deliver exceptional customer service in person, by phone, and through electronic communications.
Ability to work independently and collaboratively.
Ability to develop and maintain positive, effective working relationships with coworkers.

Nice To Haves

Previous experience in higher education or in an industry with high-volume payment transactions.
Strong analytical skills and critical-thinking ability.
A process-improvement mindset.
High accountability and attention to detail, and willingness to embrace change management.
Ability to manage a complex workload with competing deadlines.
Effective communication with students, campus partners, and team members.
Ability to develop effective working relationships across teams, departments, and divisions to support successful projects and initiatives.

Responsibilities

Manage daily Payment Processing and University ID Card services and windows, overseeing cashier staff and proper completion of services, cash controls, cash handling, protection of university financial assets, and balancing cash drawers.
Collaborate with the Assistant Director in leading the daily functions of the Payment Processing team and represent the team and department to campus partners, leadership, and customers.
Verify accuracy and manage daily and weekly processor-to-subledger and processor-to-bank reconciliations for payment activity exceeding $350 million across multiple payment modalities.
Prepare physical-currency deposits and oversee staff processing electronic deposits to the bank.
Analyze cash on hand and coordinate physical-currency storage and allocations with JP Morgan Client Services and Brinks services teams.
Collaborate with third-party payment providers on payment-plan configuration, serve as a vendor and merchant liaison, and monitor payment-provider operations for UNT.
Oversee the University Department Deposits function for UNT and UNT System, ensuring deposits are processed, reconciled, transmitted to the bank, and recorded with General Ledger journal entries.
Provide proactive support and communication to UNT and UNT System departmental deposit contacts.
Manage secure courier services among UNT and UNT System locations and Student Accounting/ESSC, including Brinks and UNT Police, and oversee Payroll overpayment deposits for all UNT System locations.
Lead University ID Card processes for students, faculty, staff, and university guests, including operational processes in PeopleSoft Campus Solutions and Entrust/TruCredential.
Manage online, batch, and in-person ID card processing and online photo upload, quality review, and approval processes; coordinate staffing for photo review and approval.
Maintain working knowledge of EIS to navigate, understand, and explain student accounts, troubleshoot issues, understand processes affecting accounts, and document situations with appropriate comments.
Train and provide ongoing coaching to full-time and part-time Payment Processing staff to support performance, accuracy, departmental service standards, and university policy.
Research and resolve student account, payment, and payment-plan concerns and communicate solutions to students.