Student Accounting Lead

University of North Texas System•Denton, TX

7h•Onsite

About The Position

The Student Accounting Lead oversees daily operations in the Payment Processing area, including University Cashiering and University ID Cards, cash control and handling, and reconciliation of payment activities. The role provides financial and cash-control oversight and researches, resolves, and communicates with students who need additional assistance with accounts, payments, or payment plans. The position works with the Assistant Director to lead the Payment Processing team’s daily functions and represents the team and department to campus partners, leadership, and customers. It oversees payment reconciliations involving more than $350 million in activity, physical and electronic deposits, department deposit operations, secure courier services, payment-provider coordination, and University ID Card processes. The lead also trains and coaches staff and helps ensure accuracy, customer service, and compliance with university policies. This is a security-sensitive position based in Denton. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., with overtime as needed during peak periods.

Requirements

Bachelor's degree and three years of work experience in accounting, billing/receivables, or a related business area, or an equivalent combination of education and/or experience.
Ability to deliver exceptional customer service to customers.
Ability to provide customer service in person, by phone, and through electronic communications.
Ability to work independently and as part of a group.
Ability to develop and maintain positive, effective working relationships with coworkers.

Nice To Haves

Previous experience in higher education or in an industry with high-volume payment transactions.
Strong analytical skills and critical-thinking ability.
A process-improvement mindset.
High accountability and attention to detail, and openness to change management.
Ability to manage a complex workload with competing deadlines.
Effective communication with students, campus partners, and team members.
Ability to develop effective working relationships across teams, departments, and divisions.

Responsibilities

Manage daily operations of Payment Processing and University ID Card services and service windows, including oversight of full-time and part-time cashier staff.
Ensure appropriate cash controls and handling, protection of university financial assets, and balancing of cash drawers.
Collaborate with the Assistant Director in leading daily Payment Processing functions and represent the team and department to campus partners, leadership, and customers.
Verify accuracy and manage daily and weekly processor-to-subledger and processor-to-bank reconciliations for payment activity exceeding $350 million across multiple modalities.
Prepare physical-currency deposits for transmission and oversee staff processing electronic deposits to the bank.
Analyze cash on hand and coordinate physical-currency storage and allocations with JP Morgan Client Services and Brinks.
Collaborate with external and third-party payment providers on payment-plan configuration, vendor and merchant liaison work, and monitoring provider operations for UNT.
Oversee University Department Deposits for UNT and UNT System, ensuring physical-currency deposits are processed, reconciled, transmitted or entered at the bank, and posted to the General Ledger.
Communicate proactively with UNT and UNT System departmental deposit contacts and provide ongoing support for campus deposit functions.
Manage secure courier services between UNT and UNT System locations and Student Accounting/ESSC, including Brinks and UNT Police, and handle Payroll overpayment deposits for all UNT System locations.
Lead University ID Card processes for students, faculty, staff, and guests, including operational processes in PeopleSoft Campus Solutions and Entrust/TruCredential.
Manage online, batch, and in-person ID card processing, online photo uploads, photo quality review and approval, and related staffing resources.
Maintain working knowledge of the EIS system to navigate, understand, and explain student accounts, troubleshoot issues, and understand processes affecting student accounts.
Document situations in EIS with appropriate comments as necessary.
Train and provide ongoing coaching to full-time and part-time Payment Processing staff to support performance, accuracy, service standards, and university policy.