Student Account Specialist

Commonwealth of Massachusetts • Boston, MA

5d • Onsite

About The Position

The Student Account Specialist is a vital member of the Business Office/Student Accounts Department, reporting to the Bursar within the Administration & Finance (AF) Division. This role serves as the primary point of contact for all student financial accounts, taking responsibility for the accurate billing and collection of tuition, residence charges, and related fees across Undergraduate, Graduate, and Continuing Education Programs. The ideal candidate possesses a passion for helping people while performing an essential customer service function by counseling a diverse population of students and parents. The Specialist is expected to educate students/families on MassArt policies and procedures, including enrollment and payment options, while exercising sound judgment and sensitivity in these interactions.

Requirements

• Bachelor's degree
• A minimum of two years of experience working in a student accounts environment.
• One year of experience with database computer systems is required.
• Experience is required with personal computer and database computer systems, including experience with the Colleague ERP by Ellucian.
• Advanced technical skills in Microsoft applications, particularly Word and Excel.
• Strong analytical, organizational, and quantitative skills.
• Ability to work in detail while addressing multiple priorities and deadlines.
• Demonstrated superior customer service experience.
• Strong problem-solving and negotiation skills.
• Excellent communication (oral and written) and group presentation skills.
• Ability to work effectively with diverse groups and demonstrate adaptability and flexibility in meeting customer needs is critical.
• Maintaining confidential records and information in a secure manner is essential.
• Must be eligible to work in the US at the time of employment.
• Must complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review.
• Provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.
• Required to show proof of identity and employment eligibility within three (3) days of the start of employment.

Nice To Haves

• Passion for helping people
• Sound judgment and sensitivity in interactions
• Ability to perform other duties as assigned
• Availability to work extended and/or flexible hours, including evenings and weekends, as needed.

Responsibilities

• Manages the day-to-day activity related to student accounts, including billing, refunding, and collection.
• Oversees the timely posting of Title IV and other financial aid, records all disbursements and refunds in adherence to state/federal regulations and MassArt policies, and coordinates/resolves refund batch issues with accounting.
• Assists in the hiring, training, and development of student workers.
• Supports the Bursar's Office staff by triaging questions from students and families, making necessary referrals to departments like Financial Aid, the Registrar's Office and Residence Life, and escalating complex customer service issues.
• Assists the Bursar in developing and implementing policies, programs, and initiatives.
• Performs essential weekly and monthly reconciliation with the general ledger concerning Financial Aid, cash receipts, and student account invoicing.
• Represents the office on college wide committees.
• Performs other related duties as assigned, which can include participation in Search Committees and Governance Committee projects.

Benefits

• Comprehensive Benefits (does not apply to contractor/student positions)
• Outstanding suite of employee benefits that add to the overall value of your compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level