Student Account Associate
About The Position
The Office of the Bursar is seeking a highly motivated and skilled individual with excellent customer service skills to fill a full-time position as a Student Account Associate. The successful candidate will provide counseling and guidance to students, families, and staff on university policies and procedures related to the student account, provide a high level of in-depth analysis concerning student accounts, resolve issues with student accounts, and guide students and families through the billing, financial aid disbursement, and refunding processes by responding to direct requests via telephone, e-mail, virtual, and in-person visits to the Office of the Bursar. This role is also responsible for accepting and posting payments, issuing receipts, and reconciling respective transactions.
Requirements
- Associate Degree
- 4+ years of relevant experience; or an equivalent combination of education and experience accepted
- High level of attention to detail and critical thinking skills
- Strong interpersonal, written, verbal, and grammatical skills
- Excellent customer service skills
- Advising and counseling skills
- Knowledge of Microsoft Word and Excel
- Applicants must be authorized to work in the U.S.
Nice To Haves
- Experience with student and business systems/software is preferred
Responsibilities
- Provide counseling and guidance to students, families, and staff on university policies and procedures related to the student account
- Provide a high level of in-depth analysis concerning student accounts
- Resolve issues with student accounts
- Guide students and families through the billing, financial aid disbursement, and refunding processes by responding to direct requests via telephone, e-mail, virtual, and in-person visits to the Office of the Bursar
- Responsible for accepting and posting payments, issuing receipts, and reconciling respective transactions
Benefits
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Robust retirement plans
- Substantial paid time off which includes holidays, vacation and sick time
- 75% tuition discount, available to employees as well as eligible spouses and children
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
