Student Services Specialist

Tennessee Board of Regents•Murfreesboro, TN

7d•Onsite

About The Position

The Tennessee College of Applied Technology Murfreesboro is accepting applications for a full – time staff position as a Student Services Specialist. This full-time position entails a commitment of at least 37.5 hours per week, in person, managing a wide range of student and administrative responsibilities throughout the academic year. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication and interpersonal skills to effectively support students, faculty, and staff. The Student Services Specialist directly reports to the Student Services Coordinator.

Requirements

Bachelor’s Degree from an accredited institution.
Minimum of three (3) years of experience in higher education, preferably within student services or a related administrative capacity.
Strong interpersonal and communication skills.
Excellent organizational and time management abilities.
Proficiency in documentation, records management, and administrative processes.
Ability to maintain confidentiality and exercise sound judgment.
Competence in working independently as well as collaboratively within a team environment.

Nice To Haves

Working knowledge of institutional policies, procedures, and academic programs is preferred.

Responsibilities

Administer and manage the Enrollment Survey each academic term, ensuring accurate and timely completion.
Review all Cooperative Education (Co-Op) paperwork for completeness and accuracy, secure necessary signatures, log and file documentation, and return finalized copies to instructors.
Prepare attendance appeal packets, meet with students to explain the process, present appeal documentation to the committee, communicate decisions to students, and coordinate any follow-up actions.
Review and process Prior Learning Assessment (PLA) paperwork according to institutional guidelines and timelines.
Process and maintain student exit records each term, ensuring all documentation is up to date and properly filed.
Assist with student-focused events such as National Technical Honor Society (NTHS) ceremonies, Ready to Walk, and other events as assigned.
Serve as the lead for New Student Orientation, including planning, coordination, and facilitation of sessions.
Conduct student evaluations each term and compile feedback for program and institutional improvement.
Perform roster checks at the start of each term and report findings to the Student Services Coordinator.
Maintain a clear and current understanding of all programs offered at TCAT Murfreesboro to accurately support and guide students.
Assist with the maintenance and use of the TCAT recruitment bus; collaborate with departments to support recruitment initiatives.
Assist with student conduct investigations as needed, ensuring confidentiality and adherence to college policies.
Provide general assistance to Student Services support staff as needed, contributing to a collaborative and efficient office environment.