Student Services Specialist II

Iowa State University•Ames, IA

3d•Hybrid

About The Position

The College of Engineering Recruitment and Student Services Office at Iowa State University is seeking a Student Services Specialist II to lead and coordinate undergraduate recruitment efforts for prospective Cyclone Engineers. This dynamic, student-facing role is focused on engaging future students and their families as they explore engineering pathways and discover opportunities within the College of Engineering. In this role, you will coordinate recruitment events, campus visits, and outreach programs while serving as a key point of contact for prospective students. You will deliver presentations, facilitate one-on-one conversations, and use CRM tools to manage communications and engagement efforts. The position also includes advising the Engineering Ambassador & Mentor program (TEAM), supervising student ambassadors, and supporting high-impact recruitment initiatives such as campus tours, college fairs, and high school visits. Some travel is required, offering the opportunity to connect with students locally, regionally, and nationally while helping inspire the next generation of engineers.

Requirements

Bachelor’s degree
2 years of related experience
Legally authorized to work in the U.S. on an ongoing basis without sponsorship

Nice To Haves

Master’s degree in higher education or a related field
Experience in higher education admissions or undergraduate student recruitment
Experience building and maintaining relationships with prospective students, families, and educational partners
Experience delivering engaging presentations and communicating effectively to large audiences
Experience advising and mentoring students individually in both in-person and virtual settings
Proficiency with workplace technology (CRM systems such as Salesforce, Workday, and Microsoft Office Suite)
Experience planning and executing large-scale events in a university setting

Responsibilities

Lead and coordinate undergraduate recruitment efforts for prospective Cyclone Engineers.
Coordinate recruitment events, campus visits, and outreach programs.
Serve as a key point of contact for prospective students.
Deliver presentations and facilitate one-on-one conversations with prospective students.
Use CRM tools to manage communications and engagement efforts.
Advise the Engineering Ambassador & Mentor program (TEAM).
Supervise student ambassadors.
Support high-impact recruitment initiatives such as campus tours, college fairs, and high school visits.
Travel locally, regionally, and nationally for recruitment purposes.