Student Account Representative

University of Arkansas Fayetteville • Fayetteville, AR

8d • Onsite

About The Position

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The Student Accounts Representative is responsible for providing administrative support in all areas to include customer service and receptionist duties. This position will provide responses to students, parents, and other University offices regarding inquiries about billing statements, financial aid, student loans and/or other information requested that is related to the Student Information System.

Requirements

• The formal education equivalent of a high school diploma
• At least one year of bookkeeping, basic accounting, billing, or a related field
• At least three years of customer service experience
• Knowledge basic accounting principles
• Knowledge of filing and recordkeeping procedures
• Ability to record fiscal information and manipulate data to generate reports and documents
• Knowledge of computers and software application programs
• Knowledge of applicable laws and regulations
• Knowledge of customer service techniques
• Ability to communicate using clear communication skills which could include but not be limited to the following methods: personal face-to-face contact, using e-mail or other written correspondence, and through telephone contact
• Ability to interpret department policies and procedures
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Experience with the University of Arkansas student version and non-student version of UAConnect
• Experience with the University of Arkansas Workday System

Responsibilities

• Daily processing of treainfo email inquiries and Treasurer's Office mail processing
• Assisting students, parents, and University faculty and staff regarding student account inquiries
• Regular review and processing of items like BankMobile preference inactive reports, Registered Student Organizations check requests and fundraisers, Student Information Systems payment reversals.
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED