Student Accounts Representative

StrataTech Education Group • Phoenix, AZ

2d • Remote

About The Position

The Student Accounts Representative is responsible for maintaining the accuracy and integrity of student financial records through the timely processing of student account transactions, funding applications, billing activities, account reconciliations, refunds, and ledger maintenance. This position supports institutional financial operations by ensuring student accounts are accurately maintained and reconciled in accordance with federal regulations, institutional policies, and accounting standards.

Requirements

• Must possess strong analytical and problem-solving skills, exceptional attention to detail and commitment to accuracy.
• Proficiency with Microsoft Excel and financial or student information systems and ability to manage multiple priorities while maintaining accuracy and meeting deadlines are also important.

Nice To Haves

• Associate degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum one year of experience in accounting, accounts receivable, student accounts, bookkeeping, reconciliation, banking operations, or related financial services environment preferred.

Responsibilities

• Maintain accurate student account ledgers through timely and accurate posting of financial transactions.
• Review and process student account adjustments, tuition adjustments, institutional scholarships, and approved account corrections.
• Process student payments, third-party payments, funding transactions, and other account activity in accordance with established procedures.
• Review and reconcile student account balances to ensure ledger accuracy and financial integrity.
• Monitor and resolve transaction exceptions, posting discrepancies, and account variances.
• Assist with the application and reconciliation of Title IV funding, third-party funding, institutional funding, and cash payments.
• Process student refunds, stipend transactions, and other approved student account disbursements.
• Review withdrawal and status change transactions to ensure appropriate charges, credits, and adjustments are accurately reflected on student accounts.
• Process registration billing and recurring student account transactions for active students.
• Support daily, weekly, monthly, and year-end reconciliation activities.
• Assist in maintaining compliance with all federal, state, accreditor, and institutional requirements related to student financial records and account administration.
• Maintain accurate documentation of account activity within institutional systems.
• Collaborate with Financial Aid, Campus Operations, Cash Management, and other departments to resolve account discrepancies and ensure accurate student financial records.
• Assist with audits, program reviews, reconciliations, and requests for supporting documentation.
• Generate and review reports used to identify transaction errors, reconciliation variances, and account exceptions.
• Support annual tax reporting processes, including 1098-T preparation activities as assigned.
• Participate in process improvement initiatives designed to enhance accuracy, efficiency, and student account integrity.
• Participates in cross-functional projects and institutional committees as required or assigned.
• Follows appropriate complaint escalation and issue-resolution processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree