Director of Student Accounts

Tarleton State University•Stephenville, TX

2d•Onsite

About The Position

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Director of Student Accounts in the Division of Finance & Administration. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco, along with a robust online community that extends our reach even further. At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere. No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond. Important Immigration Information: A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee. In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. The Director of Student Accounts leads and administers the operations of student accounts services. Provides strategic oversight for all customer service policies, objectives, and initiatives, ensuring a high standard of service delivery. Offers leadership and guidance for tuition and fee assessment, billing and receivables management, and payment processing. Serves as custodian of institutional funds. Ensures adherence to university, state, and federal regulations, as well as established accounting standards. Serves as a Campus Security Authority (CSA). Reports to the Assistant Vice President for Finance. This is an in-office position located on Tarleton State University's main campus in Stephenville, Texas. Standard working hours are Monday through Friday from 8am to 5pm.

Requirements

Bachelor’s degree in Business or equivalent combination of education and experience.
Ten years of related experience including supervisory experience.
Demonstrated experience with student information systems, payment platforms, and data analytics/reporting tools.
Knowledge of cash handling.
Knowledge of State and Federal regulations pertaining to student loans.
Ability to multitask and work cooperatively with others.
Strong verbal and written communication skills.
Effective leadership and customer service skills.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Responsibilities

Manages all student account functions, ensuring exemplary customer service. Directs and oversees the unit’s customer service policies, objectives, and initiatives. Develops service level standards focused on response time and issue resolution. Establishes policies and procedures that produce high quality customer service delivery that reflects industry best practices. Ensure delivery of a modern, digital-first student financial experience, including self-service tools, mobile access, and proactive communication strategies. Align customer service activities and initiatives to support and enhance the objectives of the university. Provides leadership and supervision of professional staff.
Advocates for student account policies and processes that encourage financial wellness for ALL students. Collaborates with Enrollment Management, Student Engagement and Success, and Finance and Administration to develop, recommend, and implement policies and procedures to best serve the needs of the university and students. Oversees outreach initiatives and communications with the campus community and external audiences regarding financial programs and services to engage stakeholders in financial planning. Ensures financial counseling is available to all students and parents.
Lead strategy, implementation, and optimization of student financial systems, including the Student Information System (SIS), billing and payment platforms, and related technologies. Evaluate and implement emerging technologies to improve efficiency, accuracy, and student experience. Lead process improvement initiatives leveraging automation technologies, workflow tools, and AI-enabled solutions to streamline billing, collections, and customer service operations.
Oversees revenue collection across the university, ensuring compliance with applicable laws. Overall responsibility for all student and third-party billing, cashiering, collections, payment plans, financial aid disbursements and refunds. Maintains revenue accounts, bank accounts, student receivables, operating accounts, and fund balances. Prepares year-end reports and coordinates year-end account/journal entries with financial accounting.
Ensure compliance with PCI DSS and data security standards related to payment processing and student financial information. Collaborate with IT and internal audit on system security and controls.
Develop and monitor key performance indicators (KPIs) related to receivables, collections, student engagement, and operational efficiency. Utilize data visualization and reporting tools (e.g., Power BI, Tableau) to inform decision-making and improve outcomes.
Other duties may be assigned.