Director of Global Accounts
About The Position
The Director, Global Accounts, Meetings & Incentives is responsible for driving revenue growth and strengthening Accor’s position within a defined portfolio of key global accounts in the Midwest territory. Reporting to the Executive Director, Global Accounts, this role develops long‑term client relationships, leads strategic account planning, manages a budget, and collaborates across Accor’s global network to deliver exceptional customer experiences. The position requires strong strategic thinking, commercial acumen, and the ability to operate in a high‑volume, fast‑paced environment with exceptional organization and time management skills.
Requirements
- Minimum 5 years of global or property‑level sales and management experience in hospitality or travel.
- Strong Meetings & Incentives expertise.
- Proven experience managing complex commercial and contract negotiations.
- Knowledge of revenue management and distribution channels.
- Experience managing budgets and planning client events.
- Proficiency with Cvent, Salesforce, and Microsoft platforms.
- Strong communication, presentation, and relationship‑building skills.
- Ability to thrive in a high‑volume, fast‑paced environment with strong organization and time‑management skills.
Nice To Haves
- Experience managing multinational or Fortune 500 accounts.
- Familiarity with Accor’s brand portfolio and global systems.
- Experience working across multiple time zones and cultures.
Responsibilities
- Build and maintain strong relationships with key decision‑makers across assigned global accounts.
- Qualify client needs, expectations, and strategic direction to define tailored value propositions.
- Provide market insights and business intelligence to elevate Accor’s competitive position.
- Influence of third-party partners (MICE agencies, Intermediaries) to strengthen Accor’s presence.
- Respond to incoming client inquiries through digital and direct channels.
- Develop and implement clear account strategies aligned with Accor’s global sales methodology.
- Identify new business opportunities and expand account penetration across brands and regions.
- Lead or support complex commercial and contract negotiations.
- Create annual business plans, forecasts, and action plans using Accor’s processes and tools.
- Manage a defined budget to support revenue‑generating activities and client engagement.
- Plan and execute client events in collaboration with internal colleagues and external DMC partners.
- Represent Accor at industry events, trade shows, and client meetings.
- Monitor account performance against revenue, room‑night, and share‑of‑wallet objectives.
- Analyze client business environments to support a 360° strategic approach.
- Implement corrective actions when performance is below target.
- Partner with Executive Directors, VPs, hotel sales teams, revenue management, distribution, and operations.
- Serve as a strategic, goal‑oriented resource to internal and external stakeholders.
- Ensure clear communication and alignment across all contributors to the customer experience.
Benefits
- 30 % annual performance‑based bonus tied to revenue and account KPIs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
