Structured Cabling Technician - Orlando, FL
About The Position
Velocity is hiring a Field Technician to install and service cabling, telecommunications infrastructure, and equipment at customer locations across the United States. The technician works with Velocity support groups and customers to complete jobs to customer satisfaction and standards, and is responsible for installation, cabling, equipment maintenance, and managing resources at job sites. The role is based in the employee’s local area and requires approximately 95% travel by car, plane, or other means, including consecutive overnight stays. Technicians may manage helper technicians, troubleshoot managed devices, complete job paperwork, and adapt to changing schedules. The role may involve heights, ladders, confined spaces, and repetitive lifting, pushing, and pulling of up to 50 pounds.
Requirements
- Minimum of a high school diploma or GED.
- At least 2 years of steady work experience.
- Valid driver's license and ability to be insured.
- Ability to obtain certifications required for aerial lifts.
- Ability to repetitively push, pull, and independently lift up to 50 pounds.
- Knowledge of hand tools and power tools.
- Proficient English reading, speaking, and writing skills.
- Willingness to travel 95%, including consecutive overnight stays.
- Legally authorized to work in the United States without current or future employer sponsorship.
- Ability to terminate, install, and trace cable, including Cat5, Cat6, and coax.
- Customer-service focus, professional communication and interaction skills, problem-solving ability, and self-motivation in a fast-moving environment.
Nice To Haves
- At least 2 years of customer service experience.
- At least 2 years in installation, field services, or a similar background.
- At least 1 year of low-voltage experience.
Responsibilities
- Install and service equipment at customer locations across the United States.
- Install, repair, and maintain telecommunications infrastructure and cabling.
- Troubleshoot and diagnose managed devices.
- Ensure job sites meet Velocity and customer standards.
- Manage helper technicians and ensure they follow established processes.
- Communicate professionally with internal and external customers, including providing work-order status and other important information.
- Complete administrative tasks and paperwork, including timesheets and expense reports.
- Adapt to changing work schedules and work flexible shifts.
- Complete additional tasks as required.
Benefits
- Medical, dental, and vision coverage.
- PTO and paid holidays.
- Paid parental leave.
- 401(k) with employer match.
- Company-provided life insurance and short- and long-term disability coverage.
- Supplemental benefits available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
